Summary
Skills
Languages
Certification
Education
Work History
Additional Information
Generic

Maulikkumar Desai

Continuing Care Assistant
Halifax,NS

Summary

Compassionate and dedicated Continuing Care Assistant (in training) with a strong foundation in personal caregiving, providing essential support to elderly individuals in hygiene, mobility, and medication management. Two years of residency in Nova Scotia has fostered a deep appreciation for the vital role caregivers play in enhancing seniors' dignity and quality of life. Currently enrolled in the CCA program at Oxford International College, actively seeking part-time or casual weekend/evening opportunities to gain hands-on experience in healthcare. Equipped with a valid driver's license and reliable transportation, dependable and empathetic and eager to grow into full-time position upon completion of the program.

Skills

  • Effective listening skills
  • Critical thinking
  • Assistance with mobility
  • Family assistance
  • Patient-centered care approach
  • Vital signs monitoring
  • Proficient in verbal and written communication
  • Patience & Empathy
  • Proficient in managing priorities
  • Skilled in utilizing Microsoft Office applications
  • Strong Problem-Solving & Team Collaboration
  • Detail-oriented approach

Languages

English
Hindi
Gujarati

Certification

  • The Workplace Hazardous Materials Information System (WHMIS)
  • First Aid-CPR
  • Occupational Health & Safety Awareness (OHSA)

Education

Continuing Care Assistant (CCA) Program - Healthcare

Oxford International Career College
Halifax NS
09.2025 - Current

Bachelor of Engineering - Civil Engineering

Gujarat Technological University
Ahmedabad, India
07.2015 - 01.2020

Work History

Customer Service Representative

Intact Insurance
09.2024 - 08.2025
  • Provided technical support to clients regarding insurance policies and online account management.
  • Assisted customers with policy changes, renewals, and general inquiries.
  • Troubleshooting and resolving customer concerns efficiently to enhance user experience.
  • Maintained detailed records of customer interactions and technical issues.
  • Collaborated with internal departments to ensure seamless client service delivery.
  • Handled escalations and worked towards effective resolutions in a professional manner.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Utilized customer relationship management software to track interactions and follow up on requests.

Overnight Associate

Walmart Canada
10.2023 - 07.2025
  • Provided exceptional customer service and assisted customers with inquiries and product selection.
  • Processed transactions, returns, and exchanges efficiently at the checkout.
  • Maintained store cleanliness and restocked shelves as needed.
  • Assisted in inventory management and ensured accurate product placement.
  • Trained and mentored new associates on safety protocols and operational procedures.
  • Maintained organization of store displays to enhance customer experience.

Business Development Executive

Shree Yaman Consultants & Engineers Pvt. Ltd.
01.2020 - 07.2023
  • Managed tender documentation, eligibility verification, and contract agreements.
  • Assisted in business development and joint venture partnerships.
  • Conducted site visits, quantity surveying, and land demarcation.
  • Prepared construction estimates, bills of quantities, contract agreements, minutes of meetings, and project reports.
  • Monitored construction projects and ensured adherence to safety and quality standards.
  • Coordinated with clients, contractors, and government agencies for smooth execution.
  • Supervised site works and reviewed architectural and structural drawings.
  • Managed contract negotiations and documentation for various projects.
  • Developed strategic partnerships to enhance business growth and market presence.
  • Conducted market analysis to identify new opportunities and competitive advantages.
  • Identified and pursued new business opportunities to expand client base and market presence.

Additional Information

  • Availability: Weekend and evening
  • Driving License: valid with reliable transportation

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Maulikkumar DesaiContinuing Care Assistant