Maulik Upadhyay

• Assist managers with employee discipline sessions, attendance logs, and maintains up-to-date contact information.

• Responding to customer requests for information and service.
• Assisting for Stocking and maintaining overstock goods.
• Being knowledgeable with lockout/tag out procedures.

• Provides support for software, hardware, and networking support for Dell Products like Desktops, Laptops, and Servers.
• Provides maintenance and support on Dell legacy products.
• Provides Support for Dell Enterprise Products.
• Performs disk replacement on Dell enterprise storage products.
• Installs and maintains PCs and associated software, networks, servers, and Peripherals.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds, and changes as required of Dell Enterprises products.
• Tests and certifies PCs, networks, servers, and client-approved applications.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

• Assist managers with employee discipline sessions, attendance logs, and maintains up-to- date contact information
• Assisting for Stocking and maintaining overstock goods.

• Experience in installing, configuring, and troubleshooting of Servers of different client like Goldman, Apple, Amazon, Walmart, Twitter, and Yahoo.
• Provide Support using Active Directory to setup newcomers and manage existing users and Resolve all issues relating to VPN, firewall.
• identifying and fixing problems and Server/Computer Repair technicians troubleshoot computer systems and install additional software.
• Migrate user's PC from window 7 windows 10 over PXE Boot.
• Troubleshoot the tickets to resolve technical problems with desktop computing equipment .

• Provide technical support over 200+ users and Responsible for supporting, installing, configuring, and troubleshooting network issues in a LAN/WAN enterprise network environment.
• Maintained and provided Level 1 and Level 2 technical supports for all network related issues and providing the requirements of the customer by interacting with the customer on daily basis via email and phone.
• Responsible for creating email and domain user access accounts for new users.