Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

MAULIK UPADHYAY

Etobicoke,ON

Summary

Experienced Tech support Specialist with a troubleshooting, maintaining, and upgrading components Laptop,desktop,Server and network system. Skilled in Customer Service. A dedicated and passionate graduate of Mohawk College’s Computer Systems Technician - Network Systems program.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Field Engineer

Unisys Corporation
12.2022 - 08.2023
  • Provide technical troubleshooting support for hardware and software for laptop, desktop, and servers
  • Deploying and supporting server and storage system such as Dell EMC
  • Handle backup solutions, storage systems, and EMC storage such as Symmetrix VMAX and Isilon
  • Ensure compliance with client-specific service level agreements and update incident and request tickets in ticketing systems like DFSM, ServiceNow, and SRMS
  • Successfully servicing large enterprise including Banks, Government organizations and commercial network and data center
  • Experience with Microsoft office suite and their day-to-day troubleshooting
  • Troubleshoot system and work with customer to determine needed hardware or software changes for Dell’s laptop, Desktop, racks and Servers
  • Break down systems, remove malfunctioning hardware and install new hardware components.

Fulfillment Associate (Cap 1 Associate)

Walmart Supercenter
03.2020 - 11.2020
  • Assist managers with employee discipline sessions, attendance logs, and maintains up-to- date contact information
  • Responding to customer requests for information and service
  • Assisting for Stocking and maintaining overstock goods.

Technical Support Analyst

Synnex Corporation
03.2017 - 02.2018
  • Maintaining the Network Infrastructure, Installation, migration and configuration of routers and switches
  • Served customers and followed outlined steps of service
  • Provide Support using Active Directory to setup newcomers and manage existing users
  • Experience in installing, configuring, and troubleshooting of Servers of different client like Goldman, Apple, Amazon, Walmart, Twitter, and Yahoo
  • Performed network evaluations, troubleshooting a variety of network problems, and implementing various software and hardware upgrades efficient performance
  • Resolve all ticketing issues relating to VPN, firewall, and system security
  • Packet capturing, troubleshooting on network problems with Wireshark, identifying and fixing problems and Server/Computer Repair technicians troubleshoot computer systems and install additional software.

IT Helpdesk Administrator

Chiripal Group of Industries
01.2011 - 04.2012
  • Provide technical support over 200+ users and Responsible for supporting, installing, configuring, and troubleshooting network issues in a LAN/WAN enterprise network environment
  • Troubleshoot the Network Issues onsite and remotely depending on the severity of the issues
  • Maintained and provided Level 1 and Level 2 technical supports for all network related issues and providing the requirements of the customer by interacting with the customer on daily basis via email and phone
  • Recommended products to customers, thoroughly describe details.

Education

Diploma - Computer in System Technician-Network Systems

Mohawk College
Hamilton, ON

Master of Computer Science - undefined

Northwestern polytechnic University
Fremont, California

Skills

  • Troubleshooting and Maintenance
  • Network Configuration and Support
  • Customer Service
  • JIRA and Google Workplace
  • PowerShell and Command Line Tools
  • Microsoft Exchange and Wireless Conferencing
  • Microsoft suite (Yammer, SCOM, Office 365, Exchange, Skype)
  • Technical Skill:
  • Operating Systems: Windows, Linux, Mac OS, Android, iOS
  • Server Systems : Windows server 2012/R2/2016, SQL server
  • Web languages : HTML, MS Dreamweaver
  • Software-Tools : Cisco packet tracer, VMWare, MS Office suite

Additional Information

  • Experience in Laptop, PC and Server hardware and the ability to set up, configure, and rebuild workstations. Detailed Knowlege of Windows Server 2008/2012 Active Directory , domain controllers, DNS, , Office 2010/2013, Windows 7 and LAN/WAN topology. Good hands on experience in Microsoft Exchange, ESxi VMware,Hyper-V and sharepoint. Assisting clients via online telephone, and remote support tools to diagnose technical issues related to PC, Laptop, Printers, applications, network, servers, and devices. Help customer to find the problem and provide good customer service with excellent communication skills. Maintain user and system account aacuracy via MS Active Directory and EPO.

Certification

Dell EMC Certification

Timeline

Field Engineer

Unisys Corporation
12.2022 - 08.2023

Fulfillment Associate (Cap 1 Associate)

Walmart Supercenter
03.2020 - 11.2020

Technical Support Analyst

Synnex Corporation
03.2017 - 02.2018

IT Helpdesk Administrator

Chiripal Group of Industries
01.2011 - 04.2012

Diploma - Computer in System Technician-Network Systems

Mohawk College

Master of Computer Science - undefined

Northwestern polytechnic University

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MAULIK UPADHYAY