Maulik Patel
Windsor,ON
Summary
Dynamic customer service professional with a strong work ethic and integrity, experienced at D-Mart Shopping Centre. Proven ability to enhance customer satisfaction through effective communication and tailored assistance. Skilled in POS systems and inventory management, consistently resolving inquiries and improving shopping experiences while training new staff on best practices.
Overview
4
4
years of professional experience
Work History
Cashier
Smart Bazzar
10.2022 - 10.2023
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Assisted in training new staff on operational procedures and best practices.
Team Member
Reliance Fresh Mart
04.2022 - 09.2022
- Assisted in stock replenishment, ensuring optimal product availability for customers.
- Maintained cleanliness and organization of store layout to enhance shopping experience.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Customer Service Representative
D-Mart Shopping Centre
02.2020 - 03.2022
- Resolved customer inquiries and complaints efficiently to enhance satisfaction and retention.
- Assisted customers in product selection, providing tailored recommendations to improve shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout operations.
- Collaborated with team members to maintain inventory accuracy and manage stock levels effectively.
- Trained new staff on customer service protocols and best practices for optimal performance.
- Developed product knowledge through continuous learning, enabling effective communication with customers regarding promotions and services.
Education
High School Diploma -
St. Clair College
Windsor04-2025
BBA - Business Management & Account
Sardar Patel University
Anand,Gujarat08-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer relations
Languages
English
Full Professional
Punjabi
Professional Working
Hindi
Full Professional
Gujarati
Full Professional
Full Time
Full Time
Timeline
Cashier
Smart Bazzar
10.2022 - 10.2023
Team Member
Reliance Fresh Mart
04.2022 - 09.2022
Customer Service Representative
D-Mart Shopping Centre
02.2020 - 03.2022
High School Diploma -
St. Clair College
BBA - Business Management & Account
Sardar Patel University