Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maulik Patel

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in team development and analytical problem-solving. Proven track record in enhancing customer experience and maintaining optimal inventory levels. Recognized for training and mentoring staff, leading to improved team performance and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

McDonald's
11.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Implemented standard operating procedures to maintain consistent food quality while controlling costs.
  • Optimized food cost by implementing portion control and waste reduction strategies.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Created and updated regular inventory reports and records.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.

Shift Manager

McDonald's
10.2022 - 10.2023
    • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
    • Trained and mentored new employees to maximize team performance.
    • Improved overall team performance by effectively delegating tasks and providing clear instructions.
    • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
    • Kept employees operating productively and working on task to meet business and customer needs.

Crew Member

McDonald's
10.2021 - 09.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Information Technology Programmer

Lasalle College
Montreal, QC

Computer Applications Development

Parul University
Vadodara

Skills

  • Analytical problem-solving
  • Service excellence
  • Customer experience
  • Customer service excellence
  • Inventory audits
  • Maintaining stock levels
  • Team development

Certification

  • Virtual Advancing Your Leadership on the shift Class (V-AYL) V2022
  • Department Leadership Program (Fred)
  • Advancing Shift Leadership Program 3.0 (Fred)
  • Shift Leadership foundation Program 3.0 (Fred)
  • 2021-2024 Building a Safe, Respectful and Inclusive Workplace for Managers (Fred)

Timeline

Assistant Store Manager

McDonald's
11.2023 - Current

Shift Manager

McDonald's
10.2022 - 10.2023

Crew Member

McDonald's
10.2021 - 09.2022

Information Technology Programmer

Lasalle College

Computer Applications Development

Parul University

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Maulik Patel