Maulik Patel
Niagara Falls,ON
Summary
Dynamic professional with extensive experience in customer service and inventory control, notably at Dollarama, Dmart store. Excelled in team collaboration and problem-solving, leading over 100 successful projects at JSK LAB. Skilled in cash handling and customer assistance, achieving sales targets through effective upselling. Demonstrates a keen attention to detail and a commitment to operational excellence.
Overview
11
11
years of professional experience
Work History
Store Associate
Dollarama
10.2024 - 12.2024
- Provided exceptional customer service, assisting with inquiries and ensuring a pleasant shopping experience.
- Organized shelves and maintained stock levels, ensuring a well-presented store layout.
- Operated cash registers accurately, handling transactions and returns efficiently.
- Collaborated with team members to achieve store goals and maintain operational standards.
Senior Research Associate-2
JSK LAB
08.2020 - 08.2024
- Led a team of six research associates, managing tasks and supporting project completion.
- Specialized in multi-step organic synthesis, focusing on pharmaceutical impurity synthesis.
- Operated advanced lab equipment and ensured compliance with Good Laboratory Practices (GLP).
- Conducted over 100 successful synthesis projects, adhering to ICH guidelines.
- Evaluated emerging technologies for potential integration into ongoing research efforts.
Sales Associate
DMart Store
07.2015 - 09.2016
- Assisted customers with product selection, offering recommendations and styling advice.
- Maintained inventory levels and ensured organized and fully stocked shelves.
- Processed transactions using POS systems with accuracy and efficiency.
- Achieved sales targets through upselling and cross-selling strategies.
Cashier
DMart Store
04.2014 - 06.2015
- Processed transactions accurately and efficiently, maintaining customer satisfaction.
- Provided friendly and prompt service, addressing inquiries and resolving issues.
- Maintained a clean and organized checkout area to ensure a seamless experience.
Education
Master of Management - Entrepreneurship
University of Niagara Falls
Niagara Falls, ON03-2026
Master of Science - Organic Chemistry
Gujarat University
Ahmedabad, India09-2020
Bachelor of Science - Chemistry
Gujarat University
Ahmedabad, India04-2018
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Organization
- Problem-solving acumen
- Team collaboration
- Cash register operation
- Inventory control
- Time management
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Timeline
Store Associate
Dollarama
10.2024 - 12.2024
Senior Research Associate-2
JSK LAB
08.2020 - 08.2024
Sales Associate
DMart Store
07.2015 - 09.2016
Cashier
DMart Store
04.2014 - 06.2015
Master of Management - Entrepreneurship
University of Niagara Falls
Master of Science - Organic Chemistry
Gujarat University
Bachelor of Science - Chemistry
Gujarat University
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