Maulik Patel
203-238D Pinehouse Dr, Saskatoon ,SK
Summary
Proven track record of enhancing delivery efficiency and customer satisfaction at Intelcom through expert route optimization and proactive client communication. Adept in GPS navigation and maintaining strong client relationships, demonstrating exceptional teamwork, and problem-solving abilities. Achieved significant improvements in operational performance by prioritizing safety and reliability.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Intelcom
Saskatoon, SK
02.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Store Supervisor
Silverwood Convenience Store
Saskatoon, SK
11.2020 - 01.2023
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Answered questions about store policies and addressed customer concerns.
Education
Advanced Diploma - Motive Power Technician
St Lawrance College
Cornwall, ON07.2020
Skills
- Teamwork and Collaboration
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Time management skills
- Loading and unloading
- GPS and route planning
- Heavy Lifting
- Dispatch Communication
- Client Relationship Management
Languages
English
Reference
Prasang Patel
(Custom Courier Co. Ltd)
+1 306-717-6107
Timeline
Delivery Driver
Intelcom
02.2023 - Current
Store Supervisor
Silverwood Convenience Store
11.2020 - 01.2023
Advanced Diploma - Motive Power Technician
St Lawrance College