MAULIK PATEL
Sudbury,ON
Summary
- High-performing Canada Emergency Benefit Validation Officer with integrity and leadership skills. Applies knowledge and abilities to positively impact on people who are applying for such benefits as well as on company to grow. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
- Dependable Government Benefit Services Officer with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
- Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Store Supervisor
Churchill Convenience
Greater Sudbury, ON
03.2024 - Current
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
- Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness.
- Identified areas where cost savings could be achieved through improved process efficiency.
- Supervised work of cashiers, training new team members and monitoring performance.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
Government Benefit Services Officer
Canada Revenue Agency
Sudbury, ON
01.2022 - Current
- Determining the eligibility of persons applying for government benefits such as Canada Emergency Benefits, Employment Insurance (El), etc.
- Ascertaining the facts on such issues as reasons for loss of employment and availability for work in order to analyze, verify, and process eligibility determinations and re-determinations.
- Monitoring the payments of benefits and investigate claimants when there appears to be fraud, abuse, or non- compliance in order to educate the public and demonstrate the importance of complying with legislation. while minimizing the risk of revenue losses for the Agency.
- Investigating, revolving, and providing explanation and clarification, orally or in writing, to external clients in response to non-routine enquires and/or complaints.
Crew Member
Tim Hortons
Sudbury, ON
11.2019 - 12.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked kitchen supplies including food products and utensils.
- Operated ovens and other equipment to bake products according to established recipes.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Stocked shelves and cases with new or transferred items.
Education
Network Technician – Advanced Diploma -
Cambrian College
04.2021
Bachelor’s in Information Technology -
Gujarat Technological University
05.2018
Skills
- Highly effective communication skills
- Excellent in time management and problem solving
- Leadership and team player
- Good in grasping and learning new technology
- Exceptional design software skill and computer skills (Solid works and MS office)
- Maintaining current software and improving that
- Troubleshooting skills
- Emergency Response Coordination
- Community Relations
Personal Information
Date of Birth: 10/09/96
Extracurricular Activities
- Playing Cricket for the Sudbury City with the Big Nickel Cricket Club, Sudbury.
- Attended technical workshop of Ethical Hacking at Vadodara Institute of Engineering, Vadodara.
- Attended the seminar on Virus and Spyware at Neotech Institute of Technology, Vadodara.
Projects
Video Bazaar
- Concept of shock videography useful for advertisers, commercial production houses, small businesses for their advertisement etc., php, HTML 5, CSS 3, MySQL.
- Made the platform by the help of php, HTML 5, CSS 3, MySQL using different models, diagrams, and data dictionary.
Timeline
Store Supervisor
Churchill Convenience
03.2024 - Current
Government Benefit Services Officer
Canada Revenue Agency
01.2022 - Current
Crew Member
Tim Hortons
11.2019 - 12.2021
Network Technician – Advanced Diploma -
Cambrian College
Bachelor’s in Information Technology -
Gujarat Technological University