MAULIK MUKUND SHAH
Ottawa,Canada
Summary
Tech-savvy, forward-thinking with 13.7 years of experience in building, rolling out, and maintaining application solutions with a focus on driving process automation and increasing overall efficiency. Exceptional management skills with ability to spearhead software application projects from Requirement gathering to successful Production deployments. Proven track record of anticipating, identifying, and resolving complex application / software issues and defects. Adept at rolling out process improvements, introducing best coding practices, delivering ongoing support, and increasing application availability across fast-paced production environments. Proficient at writing and interpreting scripts and other coding languages. Ability to prepare and deliver. Aptitude to work well in fast-paced and challenging environments, while meeting deadlines and overseeing large sets of data.
Overview
14
14
years of professional experience
Work History
Project Lead
LTIMINDTREE
, Canada
01.2017 - Current
- Business Analysis & Process Flow Development: Collaborated with stakeholders to gather requirements, analyze processes, and design efficient workflows for improved service delivery.
- Solution Advisory: Provided strategic recommendations for system enhancements, modernization, and architecture redesign.
- Timely Delivery & Strategy Planning: Oversaw project lifecycles, ensuring timely delivery of milestones while aligning with business goals.
- Application Risk Analysis & Management: Assessed and mitigated risks associated with legacy system migrations, ensuring operational stability.
- Client Support & Service Delivery: Acted as the primary point of contact for clients, ensuring project alignment with their needs and resolving escalations effectively.
- Scrum Meeting Orchestrator: Facilitated Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives, promoting team alignment and productivity.
- Proof of Concept Creation: Designed and implemented innovative POCs to validate feasibility and optimize solutions.
- Legacy Application Migration & Remediation: Spearheaded the transition of outdated systems to modern architectures, improving scalability and performance.
- Microsoft Desktop Application Support: Delivered expert-level support for .NET-based applications and other Microsoft solutions.
- Awards and Recognitions: Shooting Star Award (2023), Stalwart Award (2022), Above & Beyond Award (2020), Certificate & Cash Award for Most Valuable Resource (2017-2018)
Senior Software Engineer
LTIMINDTREE
, USA, Canada
01.2016 - 01.2017
- Technological Proficiency: Designed and maintained enterprise-level applications, ensuring high performance and scalability.
- Knowledge Transition: Conducted technical reviews and facilitated knowledge sharing between teams for seamless transitions.
- Data Processing & Automation: Minimized manual errors by introducing automation tools for reporting and data extraction.
- Communication: Coordinated with cross-functional teams and stakeholders, delivering regular updates and fostering collaboration.
Software Engineer
LTIMINDTREE
, India
01.2015 - 01.2016
- Manual Process Automation: Streamlined workflows by developing tools to reduce manual effort in data retrieval and reporting.
- Risk Mitigation: Addressed critical production issues and implemented solutions to prevent recurrence.
- Awards and Recognitions: Achiever of the Month (2015)
Associate Software Engineer / Trainee
LTIMINDTREE
, India
01.2011 - 01.2015
- Business Process Flow Development: Supported client applications by analyzing business processes and identifying areas for improvement.
- Code Interpretation: Debugged and resolved issues in existing VBA and .NET applications.
- Service Delivery: Ensured high availability and stability of critical applications by implementing best practices.
- Awards and Recognitions: Best Process Compliant Project Certificate (2013)
Education
Bachelor Of Computer Applications -
Acharya Institute Of Graduate Studies
Bangalore, Karnataka, India01.2011
Skills
- C#
- VBNET
- NET framework
- Net
- HTML
- TypeScript
- PHP
- VB Scripting
- Python
- Office Typescripts
- VBA
- Visual Basic for Applications (VBA)
- DAX
- Java
- Java script
- CSS
- Power Query
- Power Automate
- Power Apps
- Power BI
- Smart sheet
- Citrix XenApp
- Thomson Reuters Elite
- Hyperion
- Metastorm
- SQL SERVER
- Postman
- XRM Toolbox
- Plant UML
- VISIO
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- Azure
- Azure DevOps
- GitHub
- Dataverse
- SQL Server
- Oracle
- Microsoft Access
- API Testing
- Service Now
- CA Service Desk
- IBM Clear Quest
- ClearCase
- Agile methodology
- Application support
- Process automation
- Client relationship management
- Technical documentation
- Team leadership
- Communication
- Problem solving
- Data analysis
- Workflow optimization
- Project planning
- Lean principles
- Requirements analysis
- Leadership skills
- Project development
- Requirements gathering
- Critical path analysis
- Cost control
- Milestone management
- Innovation skills
- Agile development
- Root-cause analysis
- Meeting facilitation
- Risk analysis
- Multi-tasking skills
- Task delegation
- Customer focus
- Critical design review
- Efficient work breakdown structure
- Resource allocation
- Process improvement
- Collaborative mindset
- Mentoring
- Scope management
- Gathering requirements
- Team motivation
- Quality control
- Project documentation
- Risk management skills
- Organization skills
- Stakeholder management
- Software development
- Business process mapping
- Detail-oriented
- Interpersonal skills
- Idea development and brainstorming
- Written communication
- Excellent communication
Accomplishments
- Standardized templates for client onboarding using Microsoft Power Automate and Power Apps.
- Developed a Generic Fetch XML Query using XRM Toolbox for Dataverse data identification.
- Drove application infrastructure updates for SQL Server migration from 2014 to 2019.
- Managed Office 2016 to Office 365 application updates and Citrix infrastructure upgrades.
- Conducted successful business resilience tests post-infrastructure updates.
- Identified and resolved LDAP web services call failures during migrations to Containers.
- Integrated Microsoft Office application tools with JSON output, connecting to UNQORK via Java REST API web services.
- Implemented application remediation from Office 2016 to Office 365.
- Led Oracle 12c to Oracle 19 infrastructure updates.
- Conducted solution evaluations for large-scale projects.
- Accelerated client business renewals through PHP and Word solutions.
- Provided technical support for ~700 PHP business sites.
- Developed tools to process ~250K renewal certificates within tight deadlines.
- Fixed DLL Citrix Server issues for business functionality.
- Recovered data across multiple applications in an actual DR scenario.
- Led transition from legacy technologies to Anaplan for sales incentive and compensation programs.
- Reduced annual business hours for surplus lines through system integration.
- Improved Hyperion, Metastorm BPM, and Elite systems integration.
- Modernized legacy systems for compatibility with SQL servers and Windows OS upgrades.
- Automated reporting processes, reducing manual efforts from ~500 hours to 50 hours annually.
- Best Compliance Project Certificate.
Projects
Customer MDM, This project focused on conducting an in-depth analysis of Java-based applications, particularly related to Request for Enhancement (RFE) functionalities and batch job processing. The primary goal was to review existing codebases to identify system functionalities, detect gaps, and recommend performance improvements to enhance efficiency and align with business requirements. This initiative was part of a strategic effort to win the project from a bidding perspective., Conducted a thorough analysis of 5 projects to identify functionalities and performance gaps., Created comprehensive technical documentation and UML diagrams to support project proposals., Collaborated with cross-functional teams to align technical solutions with client requirements., Successfully secured project win through strategic analysis and proposal., Java, Oracle, Informatica IDCM, Restful APIs, MS Visio, Plant UML, JIRA, Confluence, JD-GUI, IntelliJ De-compiler, Batch Files, 5 Jencap Insurance, The project involved designing a comprehensive quick utility for insurance agents to manage insurance policies, risk assessments, and EIFS Contractors Program Quote Generators. The tool aimed to streamline the process of turning a prospect into a client efficiently., Led project execution and collaborated with stakeholders for requirement gathering., Designed and implemented workflow automation for insurance processes., Developed custom dashboards and reports to enhance data-driven decision-making., Improved operational efficiency and reduced manual efforts., Delivered an intuitive and scalable solution for insurance management., Enhanced data accuracy and reporting capabilities., MS Access, SQL Server, .NET, MS Excel, Visio, Power BI, Query, 6 Client Onboarding Experience, A SaaS solution leveraging Microsoft technologies, designed to streamline client onboarding and renewal processes through low-code/no-code capabilities. This platform integrates marketing, sales, and operations workflows, facilitating a seamless transition from prospect to client. Key functionalities include application development, workflow automation, and data integration using Azure Functions with JSON formats., Designed and optimized Power Automate workflows for REST API integrations., Configured Azure DevOps pipelines for automated deployment., Standardized client onboarding process across geographies., Reduced workflow actions by 30% through optimization., C#, Power Apps, Power Automate, Azure Functions, DevOps, Post Man, XRM Tool Box, GitHub, Dataverse, Figma, PlantUML, 15 Invoice Request and Intake, A centralized application designed to streamline and standardize invoice request submissions for client support services teams. The tool aimed to eliminate manual touchpoints, improve accuracy, and enhance efficiency in invoice generation and approval processes. The application served approximately 950 users, providing built-in validations, auto calculate the Exposure percentages, Premiums, Coverages and create reports., Automated invoice workflows with Power Automate, reducing manual touchpoints., Integrated Power Automate with OneDrive for document management., Reduced bottlenecks and enhanced timeliness of invoice processing., Designed solutions for improved operational efficiency., VBA, SQL Server, Power Automate, RPA Blue Prism, 5 Clearing House, A workflow management tool used by the Surplus Lines department to assign licensed brokers to states requiring surplus line placements. The application, initially built in MS Access, was modernized and migrated to SQL Server to improve scalability, maintainability, and security. It streamlined processes for 50 users, automating data imports and licensing assignments while ensuring compliance with regulatory requirements. Pre and Post binding Notices required for Surplus Lines Insurance Compliance USA at runtime., Modernization /Upgradation, Migrated application from MS Access to SQL Server for scalability., Automated data imports, saving ~300 manual business hours annually., Enhanced security with modern authentication methods., MS Access, SQL Server, VBA, REST APIs, C# DLL creation, LDAP, Workday, PeopleSoft, 9 Online Tools Suite, Web-based portal with 750 sites for managing business transactions and services., Rebranded portals and ensured compliance with data privacy standards., Integrated RPA bots to reduce manual tasks., Improved user experience with drag-and-drop features and server migration., Achieved seamless functionality across all sites., HTML, PHP, SQL Server, RPA Bots, 9 WinCert, Certificate generation and renewal tool with automated reporting processes., Automated reporting workflows, reducing processing time from 40 to 5 minutes., Integrated API services for seamless data exchange., Minimized manual errors through automation., Enhanced processing speed and accuracy., VB.NET, Oracle, API Services, VBA, 9 Sales Compensation Program, Application to calculate and administer sales commissions and incentives., Automated SCIP attribution processes for accurate reporting., Addressed key issues in revenue and compensation calculations., Transitioned manual processes to Anaplan, enhancing reporting accuracy., Improved accuracy and efficiency of compensation management., MS Access, Oracle Hyperion, VBA, 3 Open Tax Payables, Tax workflow management tool for surplus line operations., Automated ETL processes for improved data accuracy., Delivered zero UAT defect deployments., Streamlined tax workflows with enhanced reliability., MS Access, SQL Server, IBM iSeries, Informatica ETL, 6 Metastorm BPM, BPM module for workflow automation and audit trails., Performed SQL migrations and ensured high availability., Reduced manual errors in workflows, improving approval times., SQL Server, JavaScript, Windows Server, OpenText, 5 CAR - Wholesaler Enhancement, Tool for generating and managing client agreements., Developed macros for automated reporting processes., Enhanced document generation for agreements., MS Word VBA, MS Access, 6
Timeline
Project Lead
LTIMINDTREE
01.2017 - Current
Senior Software Engineer
LTIMINDTREE
01.2016 - 01.2017
Software Engineer
LTIMINDTREE
01.2015 - 01.2016
Associate Software Engineer / Trainee
LTIMINDTREE
01.2011 - 01.2015
Bachelor Of Computer Applications -
Acharya Institute Of Graduate Studies