Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maudticia Herron

Bakersfield,CA

Summary

Compassionate and dedicated professional with extensive experience in customer service, healthcare support, and direct patient care. Proven ability to build strong rapport with clients and patients, ensuring high-quality, person-centered service in fast-paced environments. Skilled in performing clinical and administrative tasks as a Medical Assistant. Providing personal care and support as a CNA, and assisting individuals with developmental and physical disabilities as a Direct Support Professional. Known for excellent communication skills, attention to detail, and a strong commitment to promoting patient dignity, safety,and well-being. Adept at working collaboratively within interdisciplinary teams to deliver exceptional care and service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Conduent
12.2023 - 03.2025
  • Managed 50+ daily customer inquires via phone and email, achieving a 90% satisfaction rating.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Worked independently in a remote environment using zoom for team collaboration.

Certified Nursing Assistant

Bakersfield Post Acute
11.2023 - 12.2024
  • Per Diem
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Supported needs of 15+ residents under long-term care.

Direct Support Professional

Buena Vista Manor
10.2022 - 01.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Provided direct care to individuals with intellectual and developmental disabilities.

Education

Graduate Certificate - Medical Assistant

High Desert Medical College
Bakersfield, CA
03-2023

Cna License - Certified Nursing Assistant

Cellan Central Nursing School
Bakersfield, CA
03-2022

High School Diploma -

South High School
Bakersfield, CA
05-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Microsoft Excel
  • Remote customer service
  • Time management & Self Motivation
  • CPR
  • Vitals

Certification

Medical Assistant

Certified Nursing Assistant

Timeline

Customer Service Representative

Conduent
12.2023 - 03.2025

Certified Nursing Assistant

Bakersfield Post Acute
11.2023 - 12.2024

Direct Support Professional

Buena Vista Manor
10.2022 - 01.2023

Graduate Certificate - Medical Assistant

High Desert Medical College

Cna License - Certified Nursing Assistant

Cellan Central Nursing School

High School Diploma -

South High School

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Maudticia Herron