MAUD NKANSAH
Vaughan,ON
Summary
Proven track record in enhancing guest satisfaction and maintaining pristine environments, as demonstrated at Ages Aba Hotel, Ghana. Expert in surface sanitation and adept in interpersonal communication, I excel in fast-paced settings, significantly improving room turnover efficiency. My adaptability and meticulous attention to safety protocols ensure top-notch service and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hotel Housekeeper
Ages Aba Hotel,Ghana
01.2021 - 07.2024
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
Housekeeper
Boateng Family,Ghana
03.2018 - 12.2020
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Verified cleanliness and organization of storage areas and carts.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Package Sorter
MTN Ghana,
02.2012 - 01.2018
- Complied with safety, health, and environmental regulations as prescribed by law.
- Lifted and slid packages weighing up to 10 pounds on conveyor belts to transport items.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored performance of all processing machines to identify and address any operational issues.
Education
High School Diploma -
Akim Swedru Senior High School
Akim Swedru,GhanaSkills
- Room turnover
- Cleaning techniques
- Supply Management
- Surface sanitation
- Safe Chemical Handling
- Guest Relations
- Kitchen Cleaning and Dishwashing
- Mopping and sweeping
- Adaptability and Flexibility
- Organizational Skills
- Time Management
- Interpersonal Communication
- Active Listening
Languages
English
Full Professional
Certification
First Aid and CPR/AED - 2024
Timeline
Hotel Housekeeper
Ages Aba Hotel,Ghana
01.2021 - 07.2024
Housekeeper
Boateng Family,Ghana
03.2018 - 12.2020
Package Sorter
MTN Ghana,
02.2012 - 01.2018
High School Diploma -
Akim Swedru Senior High School
First Aid and CPR/AED - 2024
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