Maud Amoafo
Regina,Canada
Summary
Experienced professional with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Executive Administrative Coordinator
Ministry of Health, Government of Saskatchewan
09.2024 - Current
- Independently managing or coordinating a variety of administrative processes involving financial, personnel and information systems.
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives for 25 employees.
- Providing leadership to branch administrative support staff on monthly budgets, human resource staffing operations, and other administrative functions.
- Participating as an active member of the Branch's management team, and as well in other Ministry committees as required.
- Compiling, coordinating and review confidential and/or background materials from between branches, Deputy Minister's Office (DMO) and Minister's Office (MO).
- Tracking, redirecting and/or responding to priority items and correspondence on continuing care and rehabilitation, corporate support and infrastructure, and licensing administration.
- Liaised and coordinated casework, information requests, inquiries, referrals, and meetings among the Ministry of Health, the Saskatchewan Health Authority (SHA), and other external stakeholders.
- Managed confidential employee records, ensuring privacy and compliance with company policies and legal regulations.
- Coordinated large-scale events such as conferences or workshops, managing logistics, invitations, registration, and attendee experiences.
- Trained junior administrators in company procedures enabling them to quickly acclimate and contribute effectively within their roles.
Executive Coordinator
Ministry of Education, Government of Saskatchewan
11.2023 - 09.2024
- Providing senior level administrative support services and office management support for the Executive Director and Directors through calendar management, prioritization, and collaboration to ensure prompt and efficient operation of the office
- Planning, scheduling, coordinating logistics for meetings and tracking appointments for other events
- Organizing, prioritizing, and proficiently completing multiple tasks and projects while dealing with frequent interruptions and tight deadlines
- Drafting, proofreading, reviewing, prioritizing and responding to correspondence as directed by the Executive Director and other directors/managers in accordance with the Ministry's policy and Government visual identity standards
- Reconciling, processing, and compiling expense information and preparing monthly budget forecasts for review
- Regulating traffic management of referral documents and government procurement projects within the branch
- Managing incoming and outgoing correspondence ensuring proper distribution across other branches, Ministers' Office, Deputy Ministers' Office and external stakeholders
- Tracking referral correspondence through various stages of approvals and branches in the Ministry to the Executive Council
- Maintaining manual and electronic filing and facilitating record archive disposals.
- Facilitating travel, conference, and accommodation arrangements and office supply purchases.
Client Service Representative
Ministry of Social Services, Government of Saskatchewan
02.2023 - 11.2023
- Provided supervision, peer support, and training to income assistance workers and client service representatives on social assistance benefits eligibility, emergency benefits, program software navigation, and policy interpretation
- Conducted approximately 30 incoming telephone interviews efficiently and compassionately with individuals and evaluated relevant information.
- Evaluated client interview data regarding life situations, employability, and other circumstances to determine the extent to which available income assistance programs and services can assist clients to meet their basic needs
- Responded to client inquiries and gathered pertinent information from clients seeking services and supports
- Assessed eligibility by adhering to Income Assistance programs regulations and policy to assess financial eligibility for Saskatchewan Income Support programs
- Prepared reports and excel spreadsheets on income assistance policy analysis and recommendations, effectively communicating complex information to diverse audiences and contributing to the development of evidence based policies
- Accurately referenced, interpreted, and appropriately applied acts, regulations, and policy manuals to client circumstances to assist in meeting their needs
- Redirected clients and made referrals to other government and community agencies that best meet client needs
- Utilized software applications such as CRM, Micase, SWIN, and COMS for income assistance applications and client intake appointments.
Guest Service Agent
Delta Hotels by Marriott Regina
07.2022 - 01.2023
- Utilized Opera PMS software to successfully process over 150 reservations, check-in and check-out guests daily as well as providing guidance and other supports to guests as needed
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Facilitated excellent customer service and professional interaction skills necessary to provide guests with the ultimate experience
- Built relationships with guests through efficient client engagement and extensive communication abilities, including interpersonal, professional, written, and oral
- Marketed and sold hotel souvenirs and supplementary services to guests to generate revenue for the hotel
- Coordinated with staff and guests for banquet hall meetings and events, and provided direction, advice and clarification to guests as required.
Graduate Research/ Teaching Assistant
University of Windsor
01.2021 - 10.2022
- Research Associate for Resource Nationalism in Southern Africa: Policy Challenges and Emerging Opportunities - A Partnership Development Project, funded by Canadian Social Science and Humanities Research Council (SSHRC) and led by a team of principal investigators from Canada and Southern Africa including York University, University of Windsor, University of Ottawa, and other institutions
- Delivered annotated bibliographies, literature reviews, data spreadsheets, research reports, and queries for data dissemination and future policy recommendations
- Managed Political Science Help Centre during the Winter 2021 term to provide virtual assistance on issues relating to academic research, effective exam preparation, and writing skills
- Proctored over a total of 200 undergraduate students for the Political Science Faculty
- Facilitated a range of teaching and assessment activities, including tutorials, seminars, and lectures in come instances for undergraduates
- Contributed to ongoing developments and design of curriculums with professors, in a manner that supports a research led and scholarly approach to student learning
- Conducted tutorials, facilitated office hours, and responded to student correspondence for undergraduate students.
- Assisted in grant proposal writing, securing funding for crucial research initiatives within the department.
Research Support Officer/ Project Coordinator Intern
Institute of Statistical, Social and Economic Research, University of Ghana
09.2019 - 09.2020
- Collaborated with various research fellows to identify and analyze trends and issues affecting the urban planning, energy policy, public health, and agriculture sectors and developed feasible policy decisions that led to publication of the Ghana Social Development Outlook 2018 book for implementation at the governmental level
- Leveraged leadership and negotiation skills to build strong relationships with key partners - World Bank, Department of International Department (Dfid), Civil Society and Organizations/Government Ministries, and University faculties to effect program delivery through physical and online workshops
- Reviewed and evaluated programs with stakeholders after identifying needs and gaps and made realistic recommendations for improvement to meet stakeholders' needs
- Conducted research and proposed recommendations on municipal policy issues, and peer reviewed and prepared briefing notes, reports and other related documents for senior leadership and facilitated engagement and feedback
- Prepared synopsis on policy briefs/documents, work plans and budgets, and delivered reports on budget and quarterly results.
Education
Master of Arts Political Science -
University of Windsor
Windsor, Ontario10.2022
Bachelor of Arts (Honors) Political Science -
University of Ghana
11.2019
Skills
- Research
- Data Analysis
- Strategic Planning
- Policy Analysis and Development
- Project/Program Management
- Evaluation
- Office Administration
- Change Management
Extracurricular Activities
Legal Volunteer, reStart Charity Organization, Brampton, Ontario, 01/01/21 to 04/01/24
- Worked with BIPOC youth and disadvantaged families to successfully navigate the judicial and educational systems while providing preventative and mentorship programs to help establish a positive perspective of life and a successful future. Advocated for clients in civil and criminal court mediation.
- Facilitated adult support and representation for troubled youth at the Brampton Youth Court every week by being attendance in youth court proceedings to ensure quicker resolution of youth cases.
Research Projects, 01/01/21 to 09/01/23
- Ovadia, Jesse Salah, and Maud Esi Amoafo. "Creating a Gender-Sensitive Extractive Bargain in Tanzania Through Local Content and Women's Economic Empowerment." Extractive Bargains: Natural Resources and the State-Society Nexus. Cham: Springer International Publishing, 2023. 237-257.
- Resource Nationalism in Southern Africa - Partnership Development Project, funded by the Canadian Social Science and Humanities Research Council (SSHRC). For more: https://resourcenationalism.ca/
Professional Development
- Introduction to Project Management (Government of Saskatchewan)
- Corporate Mentorship Program (Government of Saskatchewan)
References
Reference available upon request
Timeline
Executive Administrative Coordinator
Ministry of Health, Government of Saskatchewan
09.2024 - Current
Executive Coordinator
Ministry of Education, Government of Saskatchewan
11.2023 - 09.2024
Client Service Representative
Ministry of Social Services, Government of Saskatchewan
02.2023 - 11.2023
Guest Service Agent
Delta Hotels by Marriott Regina
07.2022 - 01.2023
Graduate Research/ Teaching Assistant
University of Windsor
01.2021 - 10.2022
Research Support Officer/ Project Coordinator Intern
Institute of Statistical, Social and Economic Research, University of Ghana
09.2019 - 09.2020
Master of Arts Political Science -
University of Windsor
Bachelor of Arts (Honors) Political Science -
University of Ghana
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