Mauareen Williamson
Tilbury,ON
Summary
Dynamic bike mechanic and store manager at J & R Sports Connection, recognized for exceptional customer service and expert tubeless setup. Successfully implemented preventative maintenance programs, enhancing customer satisfaction and reducing repair needs. Mentored junior mechanics, fostering a collaborative environment while streamlining repair processes for improved efficiency. Skilled in time management and tire installation.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Bike Mechanic and Store Manager
J & R Sports Connection
01.2022 - 03.2025
- Conducted thorough inspections of bicycles to identify necessary repairs or adjustments accurately.
- Delivered exceptional customer service by answering questions and offering expert advice on bike maintenance and repairs.
- Implemented preventative maintenance programs for customers, resulting in fewer required repairs over time.
- Solved complex mechanical problems with attention to detail and precision workmanship.
- Identified opportunities for additional services during routine maintenance appointments, contributing to increased revenue.
- Assisted customers with selecting appropriate products for their cycling needs while maintaining a high level of product knowledge.
- Mentored junior mechanics, sharing expertise in bicycle repair techniques and best practices.
- Streamlined repair processes for increased efficiency and faster turnaround times.
Skills
- Skilled time management
- Proficient customer service
- Skilled tire installation
- Expert tubeless setup
Accomplishments
- Exceeded monthly store sales goals [Number] months in a row.
- Increased sales by coaching department managers on new merchandising standards.
- Managed a store that exceeded company expectations in every category during my time with the company.
Languages
English
Professional Working
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Bike Mechanic and Store Manager
J & R Sports Connection
01.2022 - 03.2025
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