Matyas Dibeculu
San Jose
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Intern
Sonesta Hotel
05.2025 - 08.2025
- Supported front desk operations including check-ins, reservations, and guest inquiries.
- Learned and applied hotel property management systems (PMS) to manage guest stays.
- Assisted in resolving guest concerns, contributing to a positive hospitality experience.
Sales Associate
Bloomingdale’s
11.2024 - 04.2025
- Assisted 50+ customers daily with purchases, returns, and product inquiries in a luxury retail environment.
- Handled POS transactions accurately and upsold high-end merchandise to boost sales.
- Built strong client relationships through personalized service and style recommendations.
Mobile Sales Associate
T-Mobile
07.2024 - 10.2024
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed bakery department products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Retail Athlete
Nike Factory Store
09.2023 - 01.2024
- Attended all practices, meetings, and workouts on time.
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Maintained professionalism when attending charity, sporting and media events as team representative.
The Cheesecake Factory – Server /Restaurant Hostess
Cheesecake Factory Inc
02.2023 - 08.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier /Senior Customer Service Associate
Safeway
09.2022 - 01.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Finance
San Jose State University
San Jose Ca05-2027
Skills
- Scheduling appointments
- Strong organization
- File organization
- Event planning assistance
- Meeting preparation
- Guest relations
- Basic accounting
- Travel arrangements
Accomplishments
- Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Oversaw reservation payments via credit card and cash and had zero errors over the course of 4 months.
- Assisted concierge with special projects, completing tasks ahead of schedule.
Certification
Hospitality / Front Desk
Certified Front Desk Associate, Sonesta Hotel Internship – May 2025 to Aug 2025
Certified Hospitality Training, Hyatt (if they offer onboarding certification after hire)
Retail / Sales
Certified Sales Specialist, Best Buy – Feb 2024 to June 2024
Certified Mobile Sales Associate, T-Mobile – July 2024 to Oct 2024
Customer Service / General
Certified Customer Service Training, Cheesecake Factory – Feb 2023 to Aug 2023
Certified Cash Handling & POS Systems, Safeway – Sept 2022 to Jan 2023
Professional Development (optional add-ons)
Certified in Microsoft Office Suite (Excel, Word, PowerPoint)
Certified Google Workspace User
CPR & First Aid Certified (good for customer-facing or childcare roles)
Languages
English
Native or Bilingual
Xhosa
Native or Bilingual
Arabic
Professional Working
Spanish
Professional Working
Timeline
Front Desk Intern
Sonesta Hotel
05.2025 - 08.2025
Sales Associate
Bloomingdale’s
11.2024 - 04.2025
Mobile Sales Associate
T-Mobile
07.2024 - 10.2024
Retail Athlete
Nike Factory Store
09.2023 - 01.2024
The Cheesecake Factory – Server /Restaurant Hostess
Cheesecake Factory Inc
02.2023 - 08.2023
Cashier /Senior Customer Service Associate
Safeway
09.2022 - 01.2023
Bachelor of Science - Finance
San Jose State University