Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Matyas Dibeculu

San Jose

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Intern

Sonesta Hotel
05.2025 - 08.2025
  • Supported front desk operations including check-ins, reservations, and guest inquiries.
  • Learned and applied hotel property management systems (PMS) to manage guest stays.
  • Assisted in resolving guest concerns, contributing to a positive hospitality experience.

Sales Associate

Bloomingdale’s
11.2024 - 04.2025
  • Assisted 50+ customers daily with purchases, returns, and product inquiries in a luxury retail environment.
  • Handled POS transactions accurately and upsold high-end merchandise to boost sales.
  • Built strong client relationships through personalized service and style recommendations.

Mobile Sales Associate

T-Mobile
07.2024 - 10.2024
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Wrapped, boxed and weighed bakery department products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Retail Athlete

Nike Factory Store
09.2023 - 01.2024
  • Attended all practices, meetings, and workouts on time.
  • Managed time effectively while traveling for games, attending practice, and going to classes.
  • Maintained professionalism when attending charity, sporting and media events as team representative.

The Cheesecake Factory – Server /Restaurant Hostess

Cheesecake Factory Inc
02.2023 - 08.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Cashier /Senior Customer Service Associate

Safeway
09.2022 - 01.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science - Finance

San Jose State University
San Jose Ca
05-2027

Skills

  • Scheduling appointments
  • Strong organization
  • File organization
  • Event planning assistance
  • Meeting preparation
  • Guest relations
  • Basic accounting
  • Travel arrangements

Accomplishments

  • Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
  • Oversaw reservation payments via credit card and cash and had zero errors over the course of 4 months.
  • Assisted concierge with special projects, completing tasks ahead of schedule.

Certification

Hospitality / Front Desk
Certified Front Desk Associate, Sonesta Hotel Internship – May 2025 to Aug 2025

Certified Hospitality Training, Hyatt (if they offer onboarding certification after hire)

Retail / Sales
Certified Sales Specialist, Best Buy – Feb 2024 to June 2024

Certified Mobile Sales Associate, T-Mobile – July 2024 to Oct 2024

Customer Service / General
Certified Customer Service Training, Cheesecake Factory – Feb 2023 to Aug 2023

Certified Cash Handling & POS Systems, Safeway – Sept 2022 to Jan 2023

Professional Development (optional add-ons)
Certified in Microsoft Office Suite (Excel, Word, PowerPoint)

Certified Google Workspace User

CPR & First Aid Certified (good for customer-facing or childcare roles)

Languages

English
Native or Bilingual
Xhosa
Native or Bilingual
Arabic
Professional Working
Spanish
Professional Working

Timeline

Front Desk Intern

Sonesta Hotel
05.2025 - 08.2025

Sales Associate

Bloomingdale’s
11.2024 - 04.2025

Mobile Sales Associate

T-Mobile
07.2024 - 10.2024

Retail Athlete

Nike Factory Store
09.2023 - 01.2024

The Cheesecake Factory – Server /Restaurant Hostess

Cheesecake Factory Inc
02.2023 - 08.2023

Cashier /Senior Customer Service Associate

Safeway
09.2022 - 01.2023

Bachelor of Science - Finance

San Jose State University

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Matyas Dibeculu