Matullan Nadarajah
Montreal,QC
Summary
Driven professional with a track record of enhancing customer experience at Winners & HomeSense, adept in payment processing and showcasing exceptional team leadership. Excelled in resolving customer issues swiftly, contributing to a significant improvement in customer satisfaction. Skilled in fast learning, ensuring rapid adaptation to new procedures and technologies.
Overview
7
7
years of professional experience
Work History
Store Associate
Winners & HomeSense
09.2024 - Current
- Maintained clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Volunteer-Peer Mentorship
Vanier College
08.2024 - Current
- Helped new students integrate from high school to college.
- Worked in teams to provide students with knowledge about the school and the program.
- Guided new students around the school.
Interview With Foreign Students
École Secondaire Dorval Jean-XXIII
03.2022 - 04.2022
- Wrote positive and engaging letters to students in Guatemala.
- Interviewed and communicated with students from Guatemala, in Spanish, about their day-to-day lives.
Volunteer- Integration Activity
Windsor Park
09.2021 - 09.2021
- Helped new students learn what it takes to be in the IB program through planned activities.
- Engaged students by playing fun activities throughout the day.
Restaurant Server
Toto Express
06.2021 - 09.2021
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Maintained clean and welcoming dining environment for guest comfort and enjoyment.
Accompanist at Accommodation Centre
CHSLD De Dorval
04.2019 - 04.2019
- Kept the elderly company.
- Entertained them with songs and music.
- Made unique and special handmade cards
Volunteer
Illumine La Nuit
10.2018 - 10.2018
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Made lanterns for the event to collect money to find cure for blood cancer.
Volunteer- Collecting Funds
Maxi, Point-Claire, Montreal
12.2017 - 12.2017
- Helped collect funds for starving families in Africa.
- Put merchandise in client's bags.
Education
DEC - Business Management (Marketing)
Vanier College
Saint-Laurent, QC 06.2025 - Current
High School Diploma -
École Secondaire Dorval-Jean XXIII
Dorval, QC 05.2001 -
Skills
Customer Service
Communication
Payment Processing
Fast Learner
Team Leadership
Languages
English
French
Tamil
Software
Microsoft 360
POS System
Google Applications
Timeline
DEC - Business Management (Marketing)
Vanier College
06.2025 - Current
Store Associate
Winners & HomeSense
09.2024 - Current
Volunteer-Peer Mentorship
Vanier College
08.2024 - Current
Interview With Foreign Students
École Secondaire Dorval Jean-XXIII
03.2022 - 04.2022
Volunteer- Integration Activity
Windsor Park
09.2021 - 09.2021
Restaurant Server
Toto Express
06.2021 - 09.2021
Accompanist at Accommodation Centre
CHSLD De Dorval
04.2019 - 04.2019
Volunteer
Illumine La Nuit
10.2018 - 10.2018
Volunteer- Collecting Funds
Maxi, Point-Claire, Montreal
12.2017 - 12.2017
High School Diploma -
École Secondaire Dorval-Jean XXIII
05.2001 -
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