Matthew Zelaya
Mountain View,CA
Summary
Facilities Coordinator with hands-on experience supporting space planning operations. Skilled in coordinating work orders across Facilities including Space Planning. Trained in OP systems and processes, including move requests, space captain approvals, and MoMa updates. Proven ability to streamline workflows and support cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Facilities Coordinator
CBRE @ Google
06.2023 - Current
- Manage GUTS ticket queue by triaging requests, assigning to the correct team, creating Si7 work orders, and maintaining updates per SLA and client needs.
- Create and manage ticket trackers in Google Sheets to support cross-functional teams; flag and process priority requests (e.g., VIP tickets) and ensure visibility and updates for stakeholders.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
Front Desk Receptionist
CBRE @ Google
01.2021 - 06.2023
- Company Overview: CBRE at Google, Mountain View, CA
- Greets employees and announces clients and visitors while also conducting guest registration through badging software.
- Utilizing and maintaining integrity of databases, supports data entry of required reports and other digital tools as requested.
- Submitting maintenance and facilities work orders through tickets or communicate with appropriate partners to address issues.
- Collaborating with vendors and employees who provide services and goods.
Reception Supervisor
Stanford University
01.2016 - 01.2021
- Company Overview: Stanford University, Palo Alto, CA
- Greets persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Provide information about establishment, such as location of departments or offices, employees within the company, or services provided.
- Operate telephone to answer, forward calls, providing information, taking messages, or scheduling appointments.
- Keep a current record of staff member's availability for scheduling.
Security Guard
Facebook
01.2014 - 01.2015
- Company Overview: Facebook, Palo Alto, CA
- Monitor entrance and departure of employees and visitors to guard against theft and maintain security of premises.
- Answer alarms and investigate the disturbances.
- Circulate among visitors and employees to preserve order and protect property.
- Facebook, Palo Alto, CA
Education
Web Development -
De Anza College
01.2016
High School Diploma - undefined
Adrian Wilcox High
01.2013
Skills
- Project Coordination
- Data Management
- Space Planning
- Client Relations
- Presentations
- Microsoft Office
- Google Suite
- Real Estate Operations
Timeline
Facilities Coordinator
CBRE @ Google
06.2023 - Current
Front Desk Receptionist
CBRE @ Google
01.2021 - 06.2023
Reception Supervisor
Stanford University
01.2016 - 01.2021
Security Guard
Facebook
01.2014 - 01.2015
High School Diploma - undefined
Adrian Wilcox High
Web Development -
De Anza College
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