Matty Shafiee
West Vancouver,BC
Summary
- Over 4 years of proven expertise in delivering exceptional customer support, fostering satisfaction, and building loyalty.
- Advanced proficiency in written and verbal communication.
- Strong computer skills encompassing Excel, PowerPoint, and Word.
- Enthusiastic, well-organized, and a highly effective team player.
- Demonstrated communicator with sharp problem-solving and leadership acumen.
- Maintains a consistently positive attitude, coupled with a strong work ethic and reliability.
- Superior communication skills evident in interactions with customers, colleagues, and organizations.
- Proven ability to excel under pressure, handling multiple tasks in diverse and challenging situations.
Overview
3
3
years of professional experience
Work History
Sales Representative
Caspiar Caviar Co.
03.2022 - 09.2023
- Listened to customer needs, questions and desires to identify and recommend optimal kind of caviar to help them make informed purchasing decisions.
- Ensured accuracy in order details and payment information.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Demonstrated effective communication skills by promptly addressing customer inquiries via phone and email, and efficiently processing orders for both domestic and international customers.
- Collected payments from customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Collaborated with team members to create a positive and engaging environment.
- Provided training to two Sales Representatives, ensuring a smooth transition of knowledge and skills before taking a leave.
Customer Service Officer
Viyana Polymer
11.2020 - 02.2022
- Shared product information based on customer needs to enhance their experience.
- Recorded customer feedback and ideas during phone calls.
- Improved sales and service by listening to and addressing customer needs.
- Monitored phone calls and emails to ensure top-notch customer service.
- Handled customer complaints professionally over the phone.
- Teamed up with all customer service colleagues to build a strong and united team.
Education
Bachelor of Science -
Azad University
Tehran09.2019
Skills
- Staff Training
- Complex Problem-Solving
- Ability to Lift 40 pounds
- Inventory and Stocking
- Meeting Sales Goals
- Honest and Dependable
- Reliable and Responsible
- Customer Retention
- Team Cooperation
Languages
English
Native or Bilingual
Persian
Native or Bilingual
French
Limited Working
Timeline
Sales Representative
Caspiar Caviar Co.
03.2022 - 09.2023
Customer Service Officer
Viyana Polymer
11.2020 - 02.2022
Bachelor of Science -
Azad University
Similar Profiles
DANNY LIENDANNY LIEN
Delivery Driver at CaviarDelivery Driver at Caviar
Raquel ArnottRaquel Arnott
Event Coordinator at Caviar & CoutureEvent Coordinator at Caviar & Couture
MUHAMMED SALAHMUHAMMED SALAH
HR EXECUTIVE at CAVIAR GROUP OF RESTAURANTS LLCHR EXECUTIVE at CAVIAR GROUP OF RESTAURANTS LLC
ANA RODRIGUEZANA RODRIGUEZ
Art Director at The Casa ContentArt Director at The Casa Content
YASAMAN DEHPOURYASAMAN DEHPOUR
Administrative Officer at Dumont & Co.Administrative Officer at Dumont & Co.