Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Matt Justin Pajarillo

Matt Justin Pajarillo

L'Assomption

Summary

Dynamic and dedicated professional with extensive experience at Wendy's, excelling in food safety and customer service. Proven ability to enhance store operations and maintain high cleanliness standards. Strong communicator and team player, committed to delivering exceptional service and improving performance in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Crew Member

Mcdonalds
04.2025 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Worked well with teammates and accepted coaching from management team.

Assistant Manager

(Wendy's) Wenphil Incorporated
06.2024 - 03.2025


  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Liason Officer/Admin Assistant

PWC Consulting
03.2022 - 12.2023
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
  • Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.

Education

Bachelor Of Science In Hotel And Restaurant Management - Cuisines/Culinary

The National Teachers College
Manila. Philippines
06.2019

Skills

  • Customer service
  • Cleaning and sanitizing
  • Food safety knowledge
  • Team collaboration
  • Efficient task completion
  • Cleanliness and hygiene
  • Food preparation procedures
  • Scheduling
  • Food safety
  • Performance improvement
  • Cash handling
  • Stress tolerance
  • Safe handling standards
  • Menu memorization
  • Hospitality service expertise
  • Order delivery practices
  • Food running
  • Training and coaching
  • Relationship building
  • Basic food preparation
  • Inventory management
  • Ordering procedures
  • Assembly line experience
  • Table setting
  • Hospitality and accommodation
  • Math and computer skills
  • Task assistance
  • Planting
  • Multitasking and organization
  • Teamwork and collaboration
  • Problem-solving
  • Integrity and honesty
  • Clear communication
  • Customer engagement
  • Basic math
  • Time management
  • Inventory restocking
  • Flexible schedule
  • Taking orders
  • Safety
  • Safety awareness
  • Food preparation
  • Safe food handling
  • Cleaning
  • Telephone etiquette
  • Valid Driver's license
  • Visual communication
  • Crew leadership
  • Cooking
  • Attention to detail
  • Store opening and closing
  • Willingness to learn
  • Workplace safety
  • Product knowledge

Certification

Served Safe - An american food safety exam

Basic food Safety - Cafe Mary Grace Oreintation

Languages

English
Professional Working
French
Elementary

Timeline

Service Crew Member

Mcdonalds
04.2025 - Current

Assistant Manager

(Wendy's) Wenphil Incorporated
06.2024 - 03.2025

Liason Officer/Admin Assistant

PWC Consulting
03.2022 - 12.2023

Bachelor Of Science In Hotel And Restaurant Management - Cuisines/Culinary

The National Teachers College

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Matt Justin Pajarillo