Matthieu Green
Angus,ON
Summary
Motivated, driven, passionate and highly efficient customer service and law enforcement professional with a desire to succeed. Graduate of Georgian College for Protection, Security and Investigation with the ability to quickly master new concepts and ensure civilian safety. Consistently recognized for my strong communication, technical and interpersonal skills and surpassed all expectations of the Military Police detachment in Borden, Ontario; with exceptional recommendations from superiors after completion of my Placement there. Strong leadership skills with the ability to deliver results in high-pressure situations and continuously exceed all expectations.
Investigations professional with proven track record in managing complex cases and driving successful outcomes. Highly focused on team collaboration and achieving results, adaptable to dynamic environments. Known for analytical thinking, conflict resolution, and integrity in sensitive matters.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Investigations Manager
Amazon
01.2025 - Current
- Optimized resource allocation by prioritizing high-impact investigations and ensuring timely deployment of personnel.
- Assessed potential risks associated with new business ventures or partnerships through detailed background checks.
- Provided expert guidance to junior investigators, enhancing their skills and performance levels.
- Delivered concise briefings on ongoing investigations to executive leadership teams which informed strategic decision-making processes.
- Spearheaded proactive initiatives aimed at deterring fraudulent activities within the organization.
- Reduced risk exposure by conducting thorough internal investigations, identifying vulnerabilities, and recommending corrective actions.
- Improved communication between departments by fostering collaboration and information sharing among team members.
- Promoted continuous learning within the department by staying updated on industry trends and incorporating new methodologies into investigation processes.
Multi Site Lead
Amazon
04.2023 - Current
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Acted as a liaison between clients, stakeholders, and internal teams throughout the entirety of each project, ensuring clear communication at all stages.
- Worked with personnel and managers to meet strict timelines.
- Maintained database systems to track and analyze operational data.
Loss Prevention Specialist
Amazon
01.2022 - Current
- Conduct internal Investigations on Theft, Fraud and Workplace Violence
- Oversee Security department to ensure high performance and adherence to Policies
- Partner with internal stakeholders to drive a culture of Shrink reduction
- Implemented High Value shipment receive process within the building
Municipal Bylaw Enforcement Officer
Town of New Tecumseth
04.2021 - 12.2022
- Respond to calls for service regarding various bylaw regulations
- Liaising with local business, community groups and organizations concerning safety issues and concerns
- Issuing letters of compliance, warnings and summary offense tickets as required
- Act as an ambassador within the community and display tact at all times
Shift Lead Security & Loss Prevention Department
Purolator
06.2019 - 04.2021
- Detect, Deter and apprehend offenders on retail locations
- Manage 10-25+ contract security personnel per shift
- Operate x-ray machine and metal detector wand as required to induct employees into workplace
- Maintain fire panel and fire operations as required
- Maintain company vehicle, inspection of vehicle and company credit card with professionalism
- Report incidents formally and responsible for 18+ major GTA depots.
- Individually managed Covid-19 pandemic response, procedures for GTA depots. Liaise with Operations and Health and Safety departments as required.
Loss Prevention Representative
Loblaws
01.2019 - 06.2019
- Detect, Deter and apprehend offenders on retail locations
- Conducting internal and external investigations as necessary, maintaining a high level of integrity
- Attend court as required. Submit required court documents and liaise with various police services to fight organized retail crime.
- Build and maintain store partnership through management meetings & huddles; coach and mentor colleagues regarding loss prevention policies and procedures
Protection Agent
Michael Garron Hospital
03.2017 - 11.2018
- Patrol hospital interior and exterior and ensure patron, staff and patient safety at all times
- Issuing parking, smoking and trespassing infractions to offenders on property
- Conduct arrests as necessary and liaise with Toronto Police
- Conduct written reports and note taking on day to day occurrences
- Respond to all CODE calls
- Act as a first responder to all calls including those in Crisis and acting violent
- Utilize strong communication and conflict resolution skills to de-escalate potentially dangerous situations
- Monitor CCTV footage and respond to various alarms including fire and burglary
Security Guard
Georgian Mall Security
08.2016 - 11.2017
- Patrol Georgian Mall and ensure visitor and staff safety, look for possible crimes and abnormalities
- Issuing parking, smoking and trespassing offences to offenders on property
- Conduct reports and note taking on day to day occurrences
- Provide CPR and First aid and act as a first responder until emergency crews arrive
- Monitor CCTV footage for interior of property
Security Guard
Georgian College Security
06.2016 - 08.2016
- Patrol Georgian College and ensure student, visitor and faculty safety
- Issuing parking, smoking and trespassing offences to offenders on property
- Conduct reports and note taking on day to day occurrences
- Provide CPR and First aid as needed to students and patrons
- Monitor CCTV footage for seven regional campuses; dispatch officers to scenes
Wireless Sales Store Manager
Tbooth Wireless
11.2014 - 06.2015
- Provided mentoring and coaching to associates to reach personal goals
- Monitored inventory and followed loss prevention standards
- Completed weekly audits and managerial paperwork as well as other administrative tasks
- Grew business by offering top customer service and strong technical expertise
- Handled fiscal transactions, ensuring 100% accuracy
Wireless Sales Store Manager
The Mobile Shop
10.2013 - 10.2014
- Grew sales by 175% year over year
- Actively dealt with fraudulent activations and ensured minimal company loss
- Completed weekly audits and managerial paperwork as well as other administrative tasks
- Dealt with high stress situations
- Actively worked with team to promote wireless culture
- Grew business by offering top customer service and strong technical expertise
- Handled fiscal transactions, ensuring 100% accuracy
Wireless Sales Store Manager
Target Mobile
06.2013 - 10.2013
- Mentored and coached associates to reach personal goals
- Actively monitored inventory and followed loss prevention standards
- Completing weekly audits and managerial paperwork as well as other administrative tasks
- Dealt with high stress situations
- Actively worked with team to promote wireless culture
- Grew business by offering top customer service and strong technical expertise
Education
Protection, Security and Investigation
Georgian College
04.2013
Skills
- Surveillance techniques
- Interview techniques
- Legal compliance
- Data interpretation
- Investigative analysis
- Multitasking Abilities
- Computer skills
- Team collaboration
- Team leadership
- Effective communication
Accomplishments
- Overseeing Porch Piracy Initiative across North America for Amazon in partnership with Law Enforcement.
- Learned and built a investigative process for last mile trailer theft, resulting in $400,000 USD ROI within one month of process sharing across Canada.
Languages
English
Native or Bilingual
Certification
- Adult, Child and Infant CPR and First Aid
- Wicklander-Zulawski Certified
- Non-violent Crisis Intervention, Crisis Management and De-escalation
- Military Police letter of recommendation
Timeline
Regional Investigations Manager
Amazon
01.2025 - Current
Multi Site Lead
Amazon
04.2023 - Current
Loss Prevention Specialist
Amazon
01.2022 - Current
Municipal Bylaw Enforcement Officer
Town of New Tecumseth
04.2021 - 12.2022
Shift Lead Security & Loss Prevention Department
Purolator
06.2019 - 04.2021
Loss Prevention Representative
Loblaws
01.2019 - 06.2019
Protection Agent
Michael Garron Hospital
03.2017 - 11.2018
Security Guard
Georgian Mall Security
08.2016 - 11.2017
Security Guard
Georgian College Security
06.2016 - 08.2016
Wireless Sales Store Manager
Tbooth Wireless
11.2014 - 06.2015
Wireless Sales Store Manager
The Mobile Shop
10.2013 - 10.2014
Wireless Sales Store Manager
Target Mobile
06.2013 - 10.2013
Protection, Security and Investigation
Georgian College
Similar Profiles
Nicholas JimenezNicholas Jimenez
Environmental Health and Safety at AmazonEnvironmental Health and Safety at Amazon
Filippo CervettoFilippo Cervetto
Retail Vendor Manager at AmazonRetail Vendor Manager at Amazon
Laura MataLaura Mata
Fulfillment Associate at AmazonFulfillment Associate at Amazon
JULIANA GARCIA TORRESJULIANA GARCIA TORRES
Amazon Fulfillment Warehouse Associates at AmazonAmazon Fulfillment Warehouse Associates at Amazon
Victoria PalumbiVictoria Palumbi
Dispatcher at RonaDispatcher at Rona