Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
SeniorSoftwareEngineer
Matthew Parry

Matthew Parry

Telecommunications Software Developer
Simcoe,ON

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience
3
3

Certifications

Work History

Owner / Web & Telecommunications Developer

Matthew's Magic!
07.2014 - Current
  • Designed, developed, and maintained custom web applications for businesses and municipalities.
  • Deployed and configured VoIP telecommunications systems, including Cisco Unified Communications and Asterisk.
  • Managed full project lifecycle; from client consultation to deployment and support.
  • Delivered secure, scalable solutions in PHP, HTML5, and JavaScript.
  • Integrated SIP trunking, IVRs, and voice recognition services into client systems.

Seasonal Mobile & Smart Living Advisor

Best Buy
10.2022 - 01.2023
  • Delivered personalized solutions for customers by recommending mobile devices, plans, and connected home technology tailored to their needs.
  • Maintained up-to-date knowledge of the latest smartphones, wearable tech, and smart home devices to provide expert guidance.
  • Assisted with device activation, carrier setup, and troubleshooting, ensuring a seamless customer experience.

Cultural Representative

The Walt Disney Company
06.2012 - 01.2014
  • Represented Canadian culture, heritage, and values as part of Disney’s Cultural Representative Program at EPCOT.
  • Delivered exceptional guest service in a high-volume, international tourism environment.
  • Provided authentic cultural experiences through storytelling, merchandise knowledge, and hospitality.
  • Collaborated with cast members from around the world to foster a diverse and inclusive atmosphere.
  • Demonstrated adaptability, professionalism, and strong communication skills while working in entertainment, retail, and food & beverage settings.
  • Upheld Disney's standards of excellence in guest interaction and brand representation.

Information Technology Project Manager

Cable Control Systems
07.2011 - 06.2012
  • Led the development and deployment of a custom VoIP PBX system to serve as the frontline answering platform for Digline, improving call routing efficiency and service availability.
  • Oversaw project planning, vendor coordination, and implementation of Asterisk-based telephony infrastructure.
  • Designed call flow logic, IVR menus, and failover protocols to support 24/7 operations.
  • Delivered ongoing system support, performance optimization, and staff training to ensure long-term sustainability.

Education

School of Computer Studies - Computer Networking Diploma

Seneca College
Toronto, ON
05-2012

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Operations management
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Scheduling
  • Call management
  • Customer relationship management (CRM)
  • Staff training
  • Technical support

Languages

English
Native or Bilingual

Certification

  • Smart Serve Certified - July 2011
  • CanSell Certified - September 2023
  • Mental Health First Aid Training - July 2025

Timeline

Seasonal Mobile & Smart Living Advisor

Best Buy
10.2022 - 01.2023

Owner / Web & Telecommunications Developer

Matthew's Magic!
07.2014 - Current

Cultural Representative

The Walt Disney Company
06.2012 - 01.2014

Information Technology Project Manager

Cable Control Systems
07.2011 - 06.2012

School of Computer Studies - Computer Networking Diploma

Seneca College

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Matthew ParryTelecommunications Software Developer