Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Matthew Abate

Matthew Abate

Kitchener,ON

Summary

Experienced IT professional with over a decade of hands-on expertise in Helpdesk and Systems Administration roles, adept at designing, building, and maintaining robust networks within both corporate and manufacturing environments. Possessing a proven track record of successfully implementing and optimizing IT infrastructures to enhance operational efficiency, security, and productivity. Skilled in troubleshooting complex issues, managing user support, and leading cross-functional teams to deliver reliable solutions. Known for adapting seamlessly to evolving technologies and leveraging comprehensive industry knowledge to drive strategic IT initiatives.

Overview

20
20
years of professional experience
1
1
Certification

Work History

CEO /Consultant

FlexTech
01.2015 - Current
  • Hosted exchange & TS for clients using AWS
  • On-site server maintenance
  • Hardware & software procurement
  • Custom PC builds and repairs
  • Network maintenance
  • Monitoring using AVG/Avast service center
  • Website design using Wordpress
  • Network design & topology
  • Deployment and management of Volume licenses for Windows & Office software
  • Network security and audits

IT Analyst (Contract)

Alpha ProTech Ltd
06.2022 - 03.2023
  • Remotely assist members of the organization via phone & remote technologies
  • Management of user & computers in an MS Azure environment
  • Management of cloud servers, Hyper-V and Citrix
  • Oversight of Exchange migrations to Office 365
  • Oversight of Skype to Teams migrations throughout the organization

Systems Engineer (Migration Project)

Buchanan Technologies
06.2022 - 10.2022
  • Contracted for server virtualization
  • Response to helpdesk ticket escalations as needed
  • Hybrid, on-site IT support for Hospice of Waterloo
  • On-site and cloud server management in Hyper-V
  • Change management, backups, and redundancy
  • Deskside support for approximately 100 users
  • User management in Microsoft Azure AD and MS 365 platforms
  • Mobile device management
  • Network expansion, maintenance, and Cisco switch programming
  • Liaise between office staff, sales associates, and technical contacts
  • Assist with patient setup and general usage issues
  • On-call contact for after-hours issues

Systems Administrator

Eastern, ALS Laboratories
02.2020 - 02.2022
  • User support with Active Directory
  • Office 365 administration of users, email accounts & licensing
  • Management of PCs, printers, file server, phone system and laboratory instruments
  • On-site domain controller and DNS server
  • SCCM server management including;
  • Software deployment, patch management, and operating system deployment
  • Designing and implementing SCCM infrastructure, including site hierarchy, boundaries, and distribution points
  • Creating SCCM packages, applications, and task sequences for software deployment and OS imaging
  • Client installation and troubleshooting, including client push installation and log analysis
  • Reporting, including custom report creation and data analysis
  • Management and maintenance of SCCM servers, including monitoring performance and troubleshooting issues
  • Integration with other Microsoft technologies, such as Active Directory, Intune and Group Policy
  • Collaboration and experience working in cross-functional teams to design and implement SCCM solutions
  • Helpdesk support through Service Desk+
  • Network management; Cisco stacks,modems, traffic shaping devices (Riverbed) and hardware VPN
  • Programming of additional switches, drops and patches
  • Datacenter responsibilities; Server deployment, NAS & Tape drive library management
  • Local and Remote backup management using Storagecraft & Commvault
  • Procurement of IT equipment
  • Mobile device management of company iOS devices
  • Created technical documentation and network diagrams

Systems Administrator / Helpdesk Analyst

PCC Aerostructures Corp
07.2019 - 01.2020
  • PC, Server management, maintenance and backups
  • Deskside support and configuration for end users; Windows 7 & 10
  • SOX compliance audits
  • Office 365 administration with Powershell
  • Cisco switch / stack management; updates, changes, swaps
  • Military level clearance for aerospace manufacturing environments

Helpdesk Analyst

CG Technologies Corp
01.2012 - 01.2018
  • Maintenance for hosted and remote servers using VMWare, Veeam and AWS
  • Backups; Shadowprotect and Nakivo
  • Updates and patches
  • Site audits through Avast service center
  • Remote desktop support for end users; configuration and deployment of terminal servers
  • Exchange 2010 / Powershell admin
  • Proofpoint spam admin
  • Office 365 administration and migrations
  • Creation of technical documentation for customers, tutorials and internal reference material
  • Technical consultation to clients related to all services
  • Training for clients

Deskside Support

IBM Canada
10.2010 - 01.2012
  • Support of a Windows XP environment for Morgan Stanley & Smith Barney banks
  • Citrix VM administration

PC Technician

Aztec Micro Inc
06.2003 - 09.2010
  • Completed hardware repairs and installations at customer sites
  • Repaired RMA hardware and refurbished for resale
  • Resolved technical customer issues
  • Built PC systems to spec
  • Installed software per customer requirements

Education

ITIL Foundations Certification -

MCSA: Installing and Configuring Windows Server 2012 - undefined

License F730-3063 MCP: Microsoft Certified Professional Certification Date - undefined

License F722-3180 Microsoft Specialist; Windows 7 Configuring - undefined

License F509-2663 Microsoft Specialist; Windows 7 Enterprise Desktop Support - undefined

License F509-2662 MCITP: Enterprise Desktop Support Technician on Windows 7 - undefined

License F100-8093 MCP: Microsoft Certified Professional - undefined

License F099-0790 MCSA: Windows 7 - undefined

License F099-0789 MCTS: Windows 7, Configuration - undefined

Bachelors - Computer Systems Technology (CTY)

University of Guelph-Humber
Toronto, ON
06.2006

Diploma - Computer Networking (CNS)

Seneca College of Applied Arts & Technology
Toronto, ON
06.2003

Skills

  • Google AdWords
  • Attention to Quality
  • Market Research
  • Procedure Redesign

Accomplishments

  • Netsuite Management & Migration
  • Netsuite Management and Migration
  • Proficient in navigating Netsuite's user interface and accessing various modules
  • Familiarity with key features in financial management, CRM, inventory, and other modules
  • Comfortable with day-to-day tasks like creating records, managing transactions, and generating reports
  • Experience in handling financial transactions, including accounts payable and accounts receivable
  • Competence in managing financial reporting and budgeting processes
  • Understanding of financial analytics for monitoring performance
  • Experience with managing customer interactions, tracking leads, and opportunities
  • Proficiency in using Netsuite's CRM tools for sales and marketing activities
  • Experience in inventory management, including stock tracking and procurement processes
  • Familiarity with supply chain operations and supplier management
  • Basic knowledge of customizing forms and fields to tailor Netsuite to specific business needs
  • Experience in setting up simple workflows to streamline processes
  • Participated in the assessment of current systems and data for migration to Netsuite
  • Collaborated with stakeholders to define migration scope and requirements
  • Involved in data extraction and transformation from the source system to Netsuite
  • Ensured data integrity and accuracy during the migration process
  • Assisted in configuring Netsuite to align with business processes and requirements
  • Participated in basic customization efforts, such as creating custom fields
  • Provided user training on Netsuite's core functionalities and best practices
  • Offered post-migration support to address any issues or questions from users
  • Collaborated with the team during the go-live phase of the migration project
  • Monitored the system closely post-migration to ensure a smooth transition
  • Overall, my experience with Netsuite management and migration reflects a solid understanding of the platform's core features and the ability to handle routine tasks effectively
  • I have actively contributed to migration projects, assisting in data migration, configuration, and user training to facilitate a successful transition to Netsuite within the organization
  • While I have demonstrated intermediate expertise, I remain open to further expanding my knowledge to leverage more advanced functionalities and optimize Netsuite for business processes.

Certification

ITIL Foundations Certification

Certification Date June 2018

MCSA: Installing and Configuring Windows Server 2012

Certification Date June 2016 License F730-3063

MCP: Microsoft Certified Professional Certification Date June 2016 License F722-3180 Microsoft Specialist; Windows 7 Configuring

Certification Date December 2015 License F509-2663

Microsoft Specialist; Windows 7 Enterprise Desktop Support

Certification Date December 2015 License F509-2662

MCITP: Enterprise Desktop Support Technician on Windows 7

Certification Date December 2014 License F100-8093

MCP: Microsoft Certified Professional

Certification Date December 2014 License F099-0790

MCSA: Windows 7

Certification Date December 2014 License F099-0789

MCTS: Windows 7, Configuration

Certification Date December 2014 License F099-0787

Timeline

IT Analyst (Contract)

Alpha ProTech Ltd
06.2022 - 03.2023

Systems Engineer (Migration Project)

Buchanan Technologies
06.2022 - 10.2022

Systems Administrator

Eastern, ALS Laboratories
02.2020 - 02.2022

Systems Administrator / Helpdesk Analyst

PCC Aerostructures Corp
07.2019 - 01.2020

CEO /Consultant

FlexTech
01.2015 - Current

Helpdesk Analyst

CG Technologies Corp
01.2012 - 01.2018

Deskside Support

IBM Canada
10.2010 - 01.2012

PC Technician

Aztec Micro Inc
06.2003 - 09.2010

ITIL Foundations Certification -

MCSA: Installing and Configuring Windows Server 2012 - undefined

License F730-3063 MCP: Microsoft Certified Professional Certification Date - undefined

License F722-3180 Microsoft Specialist; Windows 7 Configuring - undefined

License F509-2663 Microsoft Specialist; Windows 7 Enterprise Desktop Support - undefined

License F509-2662 MCITP: Enterprise Desktop Support Technician on Windows 7 - undefined

License F100-8093 MCP: Microsoft Certified Professional - undefined

License F099-0790 MCSA: Windows 7 - undefined

License F099-0789 MCTS: Windows 7, Configuration - undefined

Bachelors - Computer Systems Technology (CTY)

University of Guelph-Humber

Diploma - Computer Networking (CNS)

Seneca College of Applied Arts & Technology
Matthew Abate