Matthew Z. Reid
Edmonton
Summary
I am keen on brining my years of experience with the Government of Alberta as an Administrative Assistant into the Appeals Officer position by applying the specialized knowledge, training, and innovation that I have accumulated in my various roles. I have a proven track record of streamlining operations and improving efficiency with the Appeals Secretariat, and hope to be able to continue doing so in an elevated role.
Overview
10
10
years of professional experience
Work History
Appeals Assistant (AS4)
Appeals Secretariat
09.2017 - Current
- Led the development, iteration, and implementation of the print process, which compiles evidence packages for appeal hearings, and have held responsibility for compiling and distributing all hearing packages in the Central and Edmonton regions since 2018, and all regions since 2023.
- Responsible for the scheduling and rescheduling of appeal hearings, including coordination with all parties and stakeholders.
- Entered various types of notices of appeal into their respective program databases, creating appeal files.
- Finalized and distributed panel decisions.
- Prepared abandonment packages for panel member review.
- Filmed, recorded, and edited legal presentations into training materials for new panel members and Appeals Secretariat staff.
- Performed phone duties, including providing information on all appeal types, including AISH, CYFE, Alberta Works, PDD, FSCD, CCL, and PPC.
- Secured and scheduled translator services for appeal hearings.
- Performed reception duties, including hearing setup and support, as well as received mail functions.
- Served as a subject matter expert for the development of the SAM system.
- Managed case files and maintained organized records for efficient retrieval and review.
Administrative support (AS3)
Alberta Works
01.2017 - 09.2017
- Performed frontline client intake and phone duties, including providing cover for the Alberta Supports service coordinators.
- Used the Automated Reporting Card system to release client benefits.
- Handled file management, including the use of the CCD and LISA database software to perform file transfers and the archiving of closed files.
- Performed mail-receiving duties.
- Spearheaded the AHS ID Program, which involved coordinating with AHS social workers to provide vulnerable Albertans with a means of obtaining copies of their identification by locating and accessing their historical files with Alberta Works.
Administrative support (AS3)
Assured Income For the Severely Handicapped
10.2015 - 01.2017
- Performed phone duties.
- Performed mail-receiving duties.
- Used the TOI (Treatment of Income) imaging system to convert physical documents into digital copies for the purpose of applying metadata, and uploading or forwarding said documents to be added to client/applicant files.
- Performed and created the AISH commencement assignment process, connecting approved applicants to commencement and case workers.
- Trained other GOA and temporary employees to be able to complete all of the above duties.
Education
High School -
Ross Sheppard High School
01.2013
Skills
- Excellent interpersonal communication skills
- Vast knowledge of GOA processes and software
- Trained in conflict resolution and de-escalation tactics
- Seasoned experience with leading the integration of new policies, processes, and software
- Dedicated to optimization and improving efficiency
- Effectively able to analyze tasks, determine their priority, and delegate accordingly
- Word
- Excel
- PowerPoint
- Outlook
- Teams
Proficiency in the following:
Microsoft:
- Acrobat
- Reader
- Premiere elements
- Illustrator
- TOI (Treatment of income)
- Mobius
- ARC (Automated reporting card)
- CCD & LISA
- AIMS (Appeals information management system)
- SAM (system for appeal management)
Adobe:
GOA Software
Languages
English
Native or Bilingual
Timeline
Appeals Assistant (AS4)
Appeals Secretariat
09.2017 - Current
Administrative support (AS3)
Alberta Works
01.2017 - 09.2017
Administrative support (AS3)
Assured Income For the Severely Handicapped
10.2015 - 01.2017
High School -
Ross Sheppard High School