Matthew Yu
Brossard,Canada
Summary
Bringing forth a motivated attitude and a variety of powerful skills. Adept in various social media platforms and office technology programs. Committed to utilizing my skills to further the mission of a company.
Overview
7
7
years of professional experience
Work History
Customer Service Entreprise
National Bank of Canada
05.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Fraud Analyst
Bank of Montréal
11.2022 - 04.2023
- Secure customer accounts upon discovery of fraudulent or suspicious activity
- In depth analysis of transactions on customer accounts
- Analyze customer IP address history
- In depth analysis of incoming fraud cases
- Contact customer upon discovery of fraudulent and suspected fraudulent activities
- Identify and report fraudulent trends.
Client Service Representative
CIBC
11.2021 - 11.2022
- Provided excellent customer service and achieved a high rate of client satisfaction and retention
- Analyzed client financial statement to ensure fraud prevention guidelines are respected
- Assisted client in the purchase of financial products
- Deescalated intense interactions and collected customer feedback
- Educate customers on fraud prevention practices when they become victim of fraud.
Manager
Thai Express
08.2016 - 11.2021
- Successfully handled visual merchandising, and worked to promote company vision
- Identified areas where processes, equipment, or methods should be changed
- Analyzed loss and profit reports
- Managed orders, supervised stock, and occasionally altered menus to offer seasonal and customer-pleasing items.
Education
Bachelor of Arts in Linguistics -
Concordia University
01.2021
Social Science -
Vanier College
01.2016
Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Ability to Multitask
- Fast Learner
- Microsoft Office
- Adaptability
- Detail Oriented
- Call Center Experience
- Positive Attitude
Languages
English Native speaker
Native or Bilingual
French Native speaker
Native or Bilingual
Cantonese Working knowledge
Limited Working
Hobbies and Interests
- Swimming
- Gaming
- Badminton
- Movies
Timeline
Customer Service Entreprise
National Bank of Canada
05.2023
Fraud Analyst
Bank of Montréal
11.2022 - 04.2023
Client Service Representative
CIBC
11.2021 - 11.2022
Manager
Thai Express
08.2016 - 11.2021
Bachelor of Arts in Linguistics -
Concordia University
Social Science -
Vanier College
Similar Profiles
Fei PeiFei Pei
Senior Banking Advisor at National Bank of CanadaSenior Banking Advisor at National Bank of Canada
TILAK BALLANITILAK BALLANI
Big Data Developer at National Bank of CanadaBig Data Developer at National Bank of Canada
Deffo Yves-DenisDeffo Yves-Denis
Senior Solution Designer at National Bank of CanadaSenior Solution Designer at National Bank of Canada
Cheikh Abdou Khadir SeyeCheikh Abdou Khadir Seye
Senior Manager, Advanced Analytics at National Bank of CanadaSenior Manager, Advanced Analytics at National Bank of Canada
Hannah Hiu Lui LeungHannah Hiu Lui Leung
Finance Manager at DomtarFinance Manager at Domtar