MATTHEW YONATAN
Toronto,Canada
Overview
9
9
years of professional experience
Work History
Research Assistant
Carleton University
09.2025 - Current
- Enhanced departmental efficiency by managing shared email inboxes and scheduling meetings.
- Organized digital filing systems to streamline faculty research project access.
- Tracked and organized data using Excel, Word, and Google Workspace applications.
- Assisted in data collection and analysis using statistical software for ongoing studies.
- Compiled key points into concise internal documents for stakeholder review.
Barista
Tealive
06.2024 - 09.2024
- Enhanced customer satisfaction by delivering efficient bubble tea beverages.
- Maintained high cleanliness and quality standards in beverage preparation.
- Fostered teamwork during peak hours for smooth operational flow.
- Provided friendly service in a fast-paced environment, ensuring positive experiences.
- Collaborated with team members to improve operational efficiency during busy periods.
Administrative Assistant
Tasly Pharmaceutical
01.2018 - 01.2020
- Enhanced management review by preparing administrative documents such as proposals and reports.
- Supported digital content creation, boosting client engagement through social media updates.
- Increased product adoption rates by conducting presentations for over 25 healthcare professionals.
Administrative Assistant
Sativa Travel Agency
08.2017 - 01.2018
- Achieved 91% client satisfaction by organizing seamless Royal Caribbean cruise for 500+ guests.
- Ensured embassy compliance by assisting clients with travel documents and visa procurement.
- Resolved client inquiries efficiently, bolstering agency's reputation and maintaining high satisfaction levels.
Customer Service Associate
Circle K
01.2017 - 12.2017
- Operated point-of-sale systems to process cash, debit, and credit transactions quickly and accurately
- Assisted customers with product inquiries, promoted in-store deals, and upsold complementary items, contributing to increased daily sales
- Restocked shelves, organized displays, and ensured products were rotated according to freshness and expiry guidelines
Education
Master of Arts - Political Science (Part-Time)
Carleton University
Ottawa, Ontario, Canada04-2026
Bachelor of Arts (Honours) - Political Science
Carleton University
Ottawa, Ontario, Canada04.2024
Bachelor of Economics - Economics, Minor in Tourism and Leisure
Petra Christian University
Surabaya, Indonesia07.2018
Skills
- Administrative and Office Management: 3 years of experience in supporting office operations including scheduling, documentation, correspondence, and file organization
- Communication and Interpersonal Skills: Strong written and verbal communication skills in English with the ability to build rapport with diverse clients and resolve conflicts diplomatically
- Attention to Detail: Consistently ensures accuracy and thoroughness in research, reporting, and project delivery
- Data Entry and Software Proficiency: Proficient in Microsoft Office Software (Outlook, Word, PowerPoint, Excel, MS Teams, SharePoint), Google Workspace, Adobe Products, Slack and Canva
- Work Ethic & Reliability: Highly dependable and punctual Adaptable to a variety of shifts, including weekends and holidays
Timeline
Research Assistant
Carleton University
09.2025 - Current
Barista
Tealive
06.2024 - 09.2024
Administrative Assistant
Tasly Pharmaceutical
01.2018 - 01.2020
Administrative Assistant
Sativa Travel Agency
08.2017 - 01.2018
Customer Service Associate
Circle K
01.2017 - 12.2017
Bachelor of Economics - Economics, Minor in Tourism and Leisure
Petra Christian University
Master of Arts - Political Science (Part-Time)
Carleton University
Bachelor of Arts (Honours) - Political Science
Carleton University