Matthew Woods
Hospitality And Service Specialist
Whistler,BC
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Languages
Work History
Guest services supervisor
WorldMark by Wyndham, Cascade Lodge
Whistler, BC
08.2022 - Current
- Hired and trained new Guest Services Associates, demonstrating best methods for serving guests.
- Fostered a positive work and service culture by implementing effective service strategies and raising the bar on serivice standards.
- Led weekly meetings and quarterly seminars on Hospitality and service.
- Supervised team of 10 front desk agents and helped to resolve issues arising during shifts.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Guest Services Agent
WorldMark By Wyndham
Whistler, BC
06.2021 - 08.2022
- Proved to be adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
Server
Milestones Bar and Grill
Whistler, BC
10.2020 - 06.2021
- Worked effectively in fast-paced environments.
Host/Server
Taphouse Coquitlam
Burnaby, BC
05.2020 - 10.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Lab Assistant
ALS Environmental
Burnaby, BC
08.2013 - 06.2020
- Ran day-long tests on Methylmercury content in water, tissue, and soil samples, organizing and reporting data to clients.
- Prepared specimens for testing and analysis.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Maintained current knowledge of developments in technical instrumentation.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
Barista
Starbucks
Tsawwassen, BC
09.2012 - 08.2013
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Production/Finisher
Minuteman Press
Surrey, BC
08.2011 - 08.2013
- Assembled products according to changing daily work orders and specific customer needs.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Receiving Lead
Staples
Mission, BC
06.2008 - 11.2010
- Compared shipping orders and invoices against contents received to verify accuracy.
- Double-checked cargo inventories and documentation for accuracy.
Education
Graduate - Film, TV, Theater, Comedy, And Voiceover
09.2015 - 01.2017
High School Diploma -
09.2005 - 01.2009
Skills
Critical Thinking
Timeline
Guest services supervisor - WorldMark by Wyndham, Cascade Lodge
08.2022 - Current
Guest Services Agent - WorldMark By Wyndham
06.2021 - 08.2022
Server - Milestones Bar and Grill
10.2020 - 06.2021
Host/Server - Taphouse Coquitlam
05.2020 - 10.2020
Institute of The Arts - Graduate, Film, TV, Theater, Comedy, And Voiceover
09.2015 - 01.2017
Lab Assistant - ALS Environmental
08.2013 - 06.2020
Barista - Starbucks
09.2012 - 08.2013
Production/Finisher - Minuteman Press
08.2011 - 08.2013
Receiving Lead - Staples
06.2008 - 11.2010
Hatzic Secondary School - High School Diploma,
09.2005 - 01.2009
Similar Profiles
Johnah "Cowboy" ClevelandJohnah "Cowboy" Cleveland
Sales Consultant at Wyndham Destinations - WorldMark by WyndhamSales Consultant at Wyndham Destinations - WorldMark by Wyndham
Rita M CarlsonRita M Carlson
Housekeeping & Maintenance Manager at Wyndham Destinations - WorldMark by WyndhamHousekeeping & Maintenance Manager at Wyndham Destinations - WorldMark by Wyndham
Karissa MainKarissa Main
Guest Room Attendant at Wyndham Destinations - WorldMark by WyndhamGuest Room Attendant at Wyndham Destinations - WorldMark by Wyndham
Stephen BrooksStephen Brooks
Ski and Snowboard Instructor at Whistler Blackcomb Snow SchoolSki and Snowboard Instructor at Whistler Blackcomb Snow School
FLORY GALIGAOFLORY GALIGAO
VISITOR CENTRE AGENT at Tourism WhistlerVISITOR CENTRE AGENT at Tourism Whistler