Matthew Wightman
London,ON
Summary
Skilled Operations Leader with over 8 years of experience across Montreal, Regina, Mississauga and London. This experience includes managing multi-million dollar entertainment venues, to overseeing more than $36 million of annual labour costs in Logistics. Over this period, I have specialized in Training, Development, Project Management, and Continuous Improvement, while reducing cost and driving KPI improvements.
Overview
8
8
years of professional experience
Work History
Learning Operations Manager
Amazon
London, ON
07.2023 - Current
- Functional head of the Learning & Development Department for YXU1 Amazon. Leading a team of Learning Managers, Coordinators, and trainers
- Planned and executed Learning logistics for the launch of the location
- Created and oversaw the onboarding plan of over 80 Amazonian leaders, along with more than 1,500 associates to date
Operations Manager III
Amazon
Mississauga, ON
07.2022 - 07.2023
- Operations Manager of YYZ1 Customer Returns Department, processing 62% of all Amazon Canada returns
- Leading an Operations team of 450+, including Area Managers, Supervisors, and associates.
- Overseeing more than 36$ million in annual labour costs.
- Increased YoY processing execution by 18% while improving cost by 20%.
- Launched multiple improvement projects with annualized savings of 1.4$ million.
- Spearheaded the launch of an engagement zone for associates, first of its scale in Amazon Canada, totaling more than $100,000 in investments.
Quality Assurance Manager II
Amazon
Mississauga, ON
09.2021 - 06.2022
- .Functional Head of YYZ1 ICQA Department [Inventory Control and Quality Assurance].
- Developing and leading a team of 34 Process Assistants, Data Analysts, and Amazon Associates to drive audit and inventory management in more than 400,000 unique locations across the Fulfillment Centre.
- Worked alongside Operational partners to improve site quality performance by 12%
- Site Communications co-lead. Responsible for site upgrades and renovations totaling over $600,000.
- Launched cost avoidance initiatives totaling more than $400,000 per year.
Learning Manager II
Amazon
Mississauga, ON
02.2021 - 09.2021
- Promoted to Functional Head of YYZ1 Learning & Development department.
- Oversaw all training requirements for 1,000+ Amazonians.
- Developed and led a team of 11 Trainers and 64 Ambassadors.
- Onboarded more than 650 associates and managers during tenure.
- Stretch role: Site Covid-19 Response Contact with a peak team of 32 supervisors and coordinators. Responsible for ensuring safe operations during Pandemic.
Area Manager I
Amazon
Mississauga, ON
05.2020 - 02.2021
- Developed and led a team of 90 Amazon Associates and Process Assistants in Inbound Operations.
- Oversaw Logistics of Daily arrivals and receive process, equating to a daily volume of 130,000+ units.
- Improved Inbound Benchmark Performance by 19%.
- Led site Space Management & Consolidation, equating to more than 350,000 cubic feet of inventory, and managed a construction team to drive continuous changes to match network capacity requirements.
Manager
Laser Quest
Regina, SK
10.2019 - 04.2020
- .Managing a Laser Quest location from front of house operations to back of house operations, including training, accounts payable, inventory, shipping, and marketing.
- Relocated from Montreal to Regina.
- Drove a 13% YoY Sales Increase.
- Increased social media engagement by 48% through multiple marketing initiatives including Family Nights and Student Discounts.
Assistant Manager
Laser Quest
Montreal, QC
07.2016 - 09.2019
- Front of House Manager, overseeing daily operations of a multi-million dollar entertainment venue.
- Role focused on the administrative, training & marketing side of the business.
- Planned and launched Laser Quest's first company-wide Student Discount Initiative, which involved organizing marketing events with more than 10,000 participants.
- Traveled to other Laser Quest locations across Canada to support with operational requirements.
Education
Bachelor of Arts - History
Concordia University
Montreal, QC06.2019
Associate of Arts - Social Sciences
Dawson College
Montreal, QC12.2015
Skills
- Project Management
- Business Management
- Training and Development
- Learning Operations
- Planning and Scheduling
- Cost Improvement
- Quality Assurance
- Customer Service
Volunteering
- March of Dimes Canada Volunteer: Facilitating Lifeskill workshops and member of Connect program. Expanded into representing Amazon in a conference on supporting employees with Autism
- Board member for Engagement in CACF, an affinity group supporting the LGBTQIA+ community across Amazon in Canada. Co-created and led a LGBTQIA+ DEI training which was facilitated to over 20,000 Amazonian leaders across North America.
Timeline
Learning Operations Manager
Amazon
07.2023 - Current
Operations Manager III
Amazon
07.2022 - 07.2023
Quality Assurance Manager II
Amazon
09.2021 - 06.2022
Learning Manager II
Amazon
02.2021 - 09.2021
Area Manager I
Amazon
05.2020 - 02.2021
Manager
Laser Quest
10.2019 - 04.2020
Assistant Manager
Laser Quest
07.2016 - 09.2019
Bachelor of Arts - History
Concordia University
Associate of Arts - Social Sciences
Dawson College
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