Matthew Wheatman
Thousand Oaks
Summary
Dynamic and customer-focused professional with experience at E&D Plumbing and in the hospitality industry, excelling in drain cleaning and exceptional service delivery. Demonstrated ability to maintain composure under pressure, contributing to increased customer satisfaction. Skilled in both hard (pipe cutting) and soft (team collaboration) skills, enhancing operational efficiency and client trust.
Enthusiastic [Job Title] dedicated to teamwork, quality and safety. Eager to learn new skills and support crew needs. Works great under pressure to meet challenging demands.
Overview
4
4
years of professional experience
Work History
Plumbing Assistant
E&D Plumbing
08.2024 - 12.2024
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Contributed to company reputation by providing exceptional customer service while addressing client concerns or questions about completed work or ongoing projects.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Supported lead plumber with diagnosing and solving complex issues, contributing to increased customer satisfaction.
- Carried materials and tools from truck to properly set up job site.
Banquet Server
Los Robles Golf Course
07.2022 - 04.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
Jersey Mikes
07.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
GED -
Moorpark College
Moorpark, CAHigh School Diploma -
Thousand Oaks High School
Thousand Oaks, CA06-2018
Skills
- Pump maintenance
- Tool maintenance
- Drain cleaning
- Fixture installation
- Plumbing repairs
- Pipe cutting
- Hand tool use
Timeline
Plumbing Assistant
E&D Plumbing
08.2024 - 12.2024
Banquet Server
Los Robles Golf Course
07.2022 - 04.2024
Server
Jersey Mikes
07.2020 - 07.2022
GED -
Moorpark College
High School Diploma -
Thousand Oaks High School
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