
Results-driven professional with extensive experience in project management and instructional design. Proven track record in enhancing employee and student growth through tailored strategies. Expertise in utilizing diverse tools to support organizational development and human capital initiatives.
· Worked in both full time, part-time, and contract work at clinics such as: Optum (The Everett Clinic and Polyclinic), University of Washington, Kaiser, Immediate clinic (Now Indigo), Nuwest Group.
· Performed 10+ hard skills including Phlebotomy, Casting, Splinting, Medication Administration, Data Entry, Scheduling, and Insurance Authorization, X-Rays (Limited Scope), and EPIC Superuser.
· Demonstrated 7+ soft skills such as Active Listening, Cultural Sensitivity and Bias reduction, Collaboration and Communication, Hiring and interviewing, Lead roles and New Employee Training.
· Manager of the Health/PE Department while also teaching life sciences. Increased student sense of belonging and safety by 16% during a 2-year project.
Administered two LMS, creating authentic curriculum and professional development programs for students and staff using ADDIE model with differentiation and legal compliance.
Coordinated care for 200+ patients receiving enteral feeding and IV medications.
Achieved claim rejection rate under 3% while ensuring patient satisfaction exceeded 90%.