Customer service professional with a proven track record of effectively addressing and resolving customer issues. Recognized for strong focus on team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills. Experienced in handling customer interactions and resolving issues promptly. Skilled in utilizing communication and empathy to build strong customer relationships. Consistently maintained high customer satisfaction and fostered loyalty.
Hi, I’m
Matthew Webb
Summary
Overview
20
years of professional experience
Work History
The Sydneycentre
Customer Service Representative
06.2020 - 02.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
The High Road Smoke Shop/ The Vapour Trail
Manager
06.2018 - 08.2020
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Coast Beverages
Production Line Worker
10.2013 - 07.2017
Job overview
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
- Followed instructions to make products in line with customer specifications.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
- Utilized strong problem-solving abilities to troubleshoot equipment issues quickly, minimizing disruptions to the production line while maintaining safety standards at all times.
The Townhouse Brewpub and Local Eatery
Cold Line Cook
02.2013 - 10.2013
Job overview
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
The Alcove Bistro and Lounge
Cook
08.2011 - 05.2012
Job overview
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
O.L.S (Online Support)
Customer Service Representative and Technical Support
06.2010 - 02.2011
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Resolve
Customer Service Representative and Technical Support
06.2008 - 12.2009
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Kirks Tree Yard
Tree Technician and Shearer
06.2007 - 09.2007
Job overview
- Enhanced tree health by performing regular pruning and trimming tasks.
- Maintained a clean and organized work environment, adhering to safety protocols at all times.
- Contributed valuable input during team meetings aimed at refining processes and improving overall team performance.
Child Care Provider
01.2006 - 01.2007
Job overview
- Preparing meals and performing light housekeeping duties as well as caring for school-age children
- Demonstrated responsibility and reliability
Kirks Tree Yard
Tree Technician and Shearer
06.2006 - 09.2006
Job overview
- Enhanced tree health by performing regular pruning and trimming tasks.
- Contributed valuable input during team meetings aimed at refining processes and improving overall team performance.
- Operated heavy machinery such as chippers, stump grinders, and aerial lifts safely and proficiently.
- Maintained a clean and organized work environment, adhering to safety protocols at all times.
The Casket
Delivery Person
01.2003 - 01.2005
Job overview
- Improved customer satisfaction by providing timely and accurate deliveries.
- Provided exceptional customer service during drop-offs, fostering loyalty among clients.
- Maintained high level of accuracy in record keeping, including delivery logs, receipts, and signatures.
Education
University of GuelphGuelph, None
No Degree from Horticulture
05-2024
University Overview
- Honour Roll,-2024
- Graduation with Distinction, =2024
Park View Education CentreBridgewater, NS
High School Diploma
06.2008
University Overview
Skills
- Emergency First Aid
- WHMIS
- Occupational health and safety
- Adaptable Learner
- Good hand-eye co-ordination
- Positive Interpersonal Skills
- Time Management Proficiency
- Attentive Health Professional
- Skilled in Physical Tasks
- Outdoor Property Upkeep
- Horticultural Maintenance
- Experienced in Operating Power Tools
- Safe Equipment Handling
- Environmental Hygiene Oversight
- Strategic Team Guidance
Hobbies Interests Volunteer
Hobbies Interests Volunteer
- Second story women's Centre – Assisted with moving and renovations in the new facility
- Assisting seniors and neighbors with chores and errands
- Hobbies include skateboarding, basketball, animals and spending time with family and friends
Languages
English
Full Professional
Timeline
Customer Service Representative
The Sydneycentre
06.2020 - 02.2023
Manager
The High Road Smoke Shop/ The Vapour Trail
06.2018 - 08.2020
Production Line Worker
Coast Beverages
10.2013 - 07.2017
Cold Line Cook
The Townhouse Brewpub and Local Eatery
02.2013 - 10.2013
Cook
The Alcove Bistro and Lounge
08.2011 - 05.2012
Customer Service Representative and Technical Support
O.L.S (Online Support)
06.2010 - 02.2011
Customer Service Representative and Technical Support
Resolve
06.2008 - 12.2009
Tree Technician and Shearer
Kirks Tree Yard
06.2007 - 09.2007
Tree Technician and Shearer
Kirks Tree Yard
06.2006 - 09.2006
Child Care Provider
01.2006 - 01.2007
Delivery Person
The Casket
01.2003 - 01.2005
University of Guelph
No Degree from Horticulture
Park View Education Centre
High School Diploma
Similar Profiles
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Tasha AlmoreTasha Almore
Customer Service Representative /Healthcare Customer Service Representative at Marketplace HealthCustomer Service Representative /Healthcare Customer Service Representative at Marketplace Health
Adriana MartinezAdriana Martinez
Customer Service, Customer Service Representative (Customer Service Rep) at Smiley Dental & OrthodonticsCustomer Service, Customer Service Representative (Customer Service Rep) at Smiley Dental & Orthodontics
Ruth SneedRuth Sneed
Assistant Manager at Care Pet Animal HospitalAssistant Manager at Care Pet Animal Hospital