Matthew Wagner

• Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
• Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Daily log book reporting.
• Responded to emergencies promptly, ensuring the safety of all individuals on site.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.

• Assisted in development of procedures and policies to maintain peace and order in facility.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Enforced rules and regulations to maintain order among inmates.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
• Established positive working relationships and maintained boundaries with resident offenders.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Transported inmates to and from court hearings, medical appointments and other locations.
• Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
• Responded to emergency situations and de-escalated hostile confrontations.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.

• Improved pool construction efficiency by streamlining the building process and implementing best practices.
• Utilized innovative construction techniques to minimize environmental impact and promote sustainability in all aspects of pool design and installation.
• Cleaned and maintained tools, equipment and worksites.
• Consistently delivered projects within established timelines, resulting in increased client satisfaction rates and repeat business opportunities.
• Followed instructions and safety protocols to prevent accidents and injuries.
• Assisted in digging, trenching and backfilling trenches and foundations.
• Moved and cleared debris from work sites to dispose of in designated areas.
• Loaded and unloaded materials onto trucks and trailers.
• Managed safe and efficient use of tools and equipment on construction sites.
• Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication during all phases of a project.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
• Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
• Lifted and carried heavy materials.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Enhanced customer satisfaction by promptly addressing any concerns or special requests from guests regarding their meals.
• Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
• Worked effectively in fast-paced environments.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
• Provided exceptional customer service and addressed customer inquiries.
• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
• Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
• Achieved superior results through meticulous attention to detail in all aspects of car detailing.
• Performed detailed vacuuming of interior and exterior of vehicles and equipment.
• Maintained clean, tidy and safe work environment.
• Developed strong relationships with clients, fostering trust in the quality of work provided by our auto detailing services.
• Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
• Continually expanded knowledge of industry best practices through ongoing professional development opportunities.
• Followed safety guidelines for cleaning vehicles and equipment.
• Collaborated with team members to complete large-scale projects, including fleet vehicles, efficiently and effectively.
• Completed timely and thorough car details for increased customer satisfaction and repeat business.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked well in a team setting, providing support and guidance.

Received a valid ontario security license, 2021

completed WHIMS training

Smart Serve certification

Suicide Awareness certification

Workers Health and Safety completion

Emergency First Aid and CPR level A certified

• Recipient of FITCO certification, 2017
• volunteered and received pledges for law enforcement tourch run for the Special Olympics Ontario,