Summary
Overview
Work History
Education
Skills
Certificates And Training
Languages
Affiliations
Certification
Timeline
Generic

MATTHEW WAFFLE

Central Butte,SK

Summary

Reliable and proficient service manager at Western Sales Ltd for over three years. Starting as a yard attendant, I was soon promoted to service writer/ assistant service manager. As I've acquired more knowledge and confidence in this industry, I was asked to step into a managerial role. Myself with a team of others assure our customers are satisfied and confident with our work. I am motivated to reach set goals and am actively engaged to learn new skills and strategies.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Service Manager

Western Sales Ltd.
02.2021 - Current
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues.
  • Managing a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Service Writer

Western Sales Ltd.
08.2018 - 02.2021
  • Main purpose is having to manage and delegate over seven technicians, opening and closing work orders, dealing with customer's concerns and repairing customer's equipment
  • Submitting warranties, scheduling equipment to be hauled, and repairs on equipment
  • As well as discussions with John Deere for possibilities to make their equipment more reliable and feasible
  • Ordering parts and creating quotes for customers, working as a team to create the smoothest possible experience for customers when coming into our shop.

Operator

Regina Mobile Wash
04.2012 - 08.2018
  • Operate high pressure washing equipment to clean construction equipment, farm equipment, remove graffiti, and various other tasks
  • Delivering bulk water to many companies and farms
  • Trained in operating a steam unit.

Security Guard

Avion Security Group
03.2012 - 04.2012
  • Monitor premises of various businesses and ensure their doors are locked at nights, as well as deal with trespassers and irregularities
  • Answer alarms and investigate disturbances.

Grocery Clerk

The Real Canadian Superstore
10.2007 - 03.2012
  • Stock merchandise, maintain cleanliness of the store
  • Trained in operating pallet jacks, power and high stackers
  • Responsibility to train new employees and deal with customers' concerns.

Masonry Helper

CAP Masonry
08.2011 - 10.2011
  • Helped mixing mortar and prepping bricks to restructure and construct walls

Education

Bachelor of Arts: Justice Studies -

University of Regina
Regina, SK

High School Diploma -

Winston Knoll Collegiate
Regina, SK
01.2011

Skills

  • Customer and Personal Service
  • Safety Conscientious
  • Judgement and Decision Making
  • Active Learning
  • Organized
  • Conflict Resolution
  • Goal oriented
  • Documentation and Reporting

Certificates And Training

  • GHS and WHMIS 2015
  • H2S Alive
  • Confined Space Entry
  • Standard First Aid CPR/AED
  • Fall Protection
  • Forklift Theory
  • Mobile Equipment Operator Certificate

Languages

English
Full Professional

Affiliations

  • Hiking
  • Kayaking

Certification

GHS and WHMIS 2015

H2S Alive

Confined Space Entry

Standard First Aid CPR/AED

Fall Protection

Forklift theory

Mobile Equipment Operator Certificate

Timeline

Service Manager

Western Sales Ltd.
02.2021 - Current

Service Writer

Western Sales Ltd.
08.2018 - 02.2021

Operator

Regina Mobile Wash
04.2012 - 08.2018

Security Guard

Avion Security Group
03.2012 - 04.2012

Masonry Helper

CAP Masonry
08.2011 - 10.2011

Grocery Clerk

The Real Canadian Superstore
10.2007 - 03.2012

Bachelor of Arts: Justice Studies -

University of Regina

High School Diploma -

Winston Knoll Collegiate

Similar Profiles

CREATE PROFILE
MATTHEW WAFFLE