Matthew Valles
Chino
Summary
CompTIA A+ and Security+ Certified professional with 8+ years of experience in fast-paced office, automotive, manufacturing, and Hospital IT environments. So far I have specialized in customer service, sales, order processing, inventory management, logistics, E-commerce, and have even had the exciting experience of starting my own successful business to give me the time to fully commit my first certification for IT. I have had experience in IT software and hardware troubleshooting with various operating systems as well as built two websites using both Wix and Shopify that still stand today. I have also pioneered transition of inventory management, point of sale, and work order tracking from a 90's CRM to the more modern Quickbooks for Golden Eagle Mfg. Wherever I go, I am always looking to go above and beyond to grow in my skills as well as better everyone around me to reach our common goals as a company. I am excited to speak with you about possibly joining your team!
Overview
13
13
years of professional experience
Work History
Information Technology Site Technician
Central School District / RMMS
05.2024 - Current
- Served as sole site tech for all of Ruth Musser Middle School location, supporting staff and users requesting technical assistance.
- Often handled imaging, repairing, and troubleshooting of both student and teacher laptops, laptop charging carts, All-In-One computers, printers, classroom sound systems, and smartboards.
- Troubleshooting of miscellaneous devices such as POS kiosks, phone systems, electronic marquee signs, and others.
- Assisted with network issues in collaboration with our District Office Network Administrator, working on IDFs and MDFs on site.
- Installed, configured, tested, and maintained new devices and software according to district established standards.
- Performed tech demonstrations for staff to implement in creative ways to better student learning or make classrooms more efficient.
- Maintained records and asset tagging of all district tech inventory on campus, as well as documented all actions taken in submitted tech requests.
- Relocated PCs, printers, hardware, interactive boards and projectors as needed.
- Diagnosed hardware malfunctions; replaces components and performs maintenance and repairs.
- Configured replacement equipment; coordinated major repair of hardware with users, other District staff.
- Collaborated often with other school site techs to solve wide-spread issues as a team.
IT Service Desk Analyst
Emanate Health
12.2022 - 05.2024
- First-line call support and/or dispatch of support for CVHP staff, physicians, and other individuals accessing the Healthcare Information System (HCIS)
- Supported VoIP Phones, Printers, Print Servers, Company iPhones, Pagers, Ascom Phones PCs, Laptops, Virtual Machines, via both Remote Access Software and In Person
- Supported Applications like Forticlient VPN, VMWare, GE Centricity, NovaRad, Citrix Director (Administrative Suite of Citrix), Citrix Workspace, Citrix Receiver, Citrix Remote Gateway, Outlook, Microsoft Office Applications, Avaya One X Soft Phone, GoToMeeting, Microsoft Teams, among others
- Maintained Active Directory account creations, terminations, employee transfers between OU's, assigning/auditing permissions, among other AD functions also using AD Manager and ADAudit Plus
- Maintained Electronic Medical Records Software account creations, disabling, assigning/auditing permissions, adhering to corporate compliance standards as well as HIPAA regulations
- Performed meeting setups involving laptop and projector connectivity, as well as desk setups of PCs, Laptops, Phones, all things necessary for new hires or employee relocations
Owner/Operator
Crimson Clean Mobile Detailing
03.2022 - 12.2022
- Built the website, logo, Instagram, Yelp, and Google pages as well as maintained them.
- Customer service correspondence via calls, text, Instagram, Google, and Yelp.
- Handled daily preparation and executed Full Interior and Exterior Details involving vacuuming, wipe down, spray cleaning, steam and shampoo.
- Handled company finances as well as maintained equipment and purchasing of materials.
IT Support Hands-On Training
Charter Oak Adult Education
07.2022 - 09.2022
- Troubleshooting Software Issues
- Troubleshooting / Repairing Hardware (I.E. PC, Mac, Laser/Inkjet/Thermal/Impact Printers, Laptops)
- Configuring Routers / Troubleshooting Networks
- Enterprise Mobile Device Support including E-Mail Configuration and troubleshooting
- Virtual Machine Labs with all operating systems (Mac, Windows, Linux)
- RJ45/RJ11 Cable Termination and troubleshooting
Logistics Coordinator
Sika Corporation
07.2021 - 03.2022
- Prioritized and delegated daily order pulling to stand-up and cherry picker forklift drivers.
- Worked with company customer service reps as well as customers through phone and emails about order fulfillment dates, resolving issues, and building rapport.
- Coordinated daily LTL outbound/inbound shipments as well as FTL and Will-Calls for 40 doors on location and scheduled using Microsoft Outlook Calendar.
- Created Bills of Lading for will-calls, inbound, and outbound shipments using SAP as well as inventory software, often having to troubleshoot inventory software.
Order Processor
Royal Paper Box Co
03.2020 - 07.2021
- Received, proofread, and entered orders from sales force as well as precedent documents and samples to ensure correct entry.
- Planned materials for the plant to utilize in order fulfill orders in company manufacturing ERP software.
- Maintained record standards compliant with ISO9001 for each individual print process.
- Learned CAPE program for optimum corrugated packing and palletization.
- I was also able to shadow the IT Administrator many times to be exposed to enterprise IT environment. Including watching server room activities, watching remote access assistance, and such tasks he did. This how I got really interested in IT.
Sales / Shipping Manager
Golden Eagle Manufacturing
04.2015 - 03.2020
- Built and maintained Golden Eagle Mfg. Shopify E-Commerce store as well as helped maintain the company Instagram and Quickbooks inventory and sales software often having to troubleshoot various software and hardware for company functions as well as internet connectivity since we had no IT department and I had to learn troubleshooting techniques.
- Handled beginning to end marketing, quoting, sales, fulfillment, and shipping for all areas of business including wholesale, online, and walk-in retail customers.
- Organized daily shop operations such as CNC production scheduling, engine sleeving work orders, material forecasting, maintaining inventory, and purchasing necessary OEM and aftermarket parts for in-house engine builds.
- Performed all company shipping and logistics operations via FedEx, USPS, and UPS as well as international shipping and domestic freight.
Summer Bridge Peer Advisor (Seasonal)
Mt. San Antonio College
05.2012 - 08.2012
- Shared knowledge of school-wide resources with incoming freshmen as well as guidance in their first semester of college in a mentorship role.
- Facilitated Ice-Breaker Activities in class to encourage open dialogue and building of relationships.
- Organized and announced upcoming program events for students and prepared them for schoolwide semester deadlines.
Education
Associate of Arts - Information Technology
Mt. San Antonio College
Walnut, CA06.2024
Associate of Arts - Liberal Arts: Behavioral Sciences
Mt. San Antonio College
Walnut, CA06-2024
Associate of Arts - Liberal Arts: Kinesiology
Mt. San Antonio College
Walnut, CA06-2024
CompTIA Security+ - Information Technology
Charter Oak Adult Education
Covina07.2023
CompTIA A+ Certification - Information Technology
Charter Oak Adult Education
Covina, CA09.2022
High School Diploma -
Bishop Amat High School
La Puente, CASkills
- Kind and Courteous Customer Service Demeanor
- Troubleshooting / Repairing Hardware - PC, Mac
- Troubleshooting Windows, MacOS, Linux Operating Systems
- Troubleshooting Laser/Inkjet/Thermal/Impact Printers
- Configuring Routers / Troubleshooting Networks
- Enterprise Mobile Device Support / MDM
- RJ45/RJ11 Cable Termination and troubleshooting
- Cloud Computing
- Cybersecurity
- System Backup and Recovery
- Image Deployment
- Experience with a wide range of applications from Logistics, Automotive, Sales, and Healthcare Background from SAP, Quickbooks, Meditech Expanse, and many others I have learned how to use and troubleshoot along the way
Timeline
Information Technology Site Technician
Central School District / RMMS
05.2024 - Current
IT Service Desk Analyst
Emanate Health
12.2022 - 05.2024
IT Support Hands-On Training
Charter Oak Adult Education
07.2022 - 09.2022
Owner/Operator
Crimson Clean Mobile Detailing
03.2022 - 12.2022
Logistics Coordinator
Sika Corporation
07.2021 - 03.2022
Order Processor
Royal Paper Box Co
03.2020 - 07.2021
Sales / Shipping Manager
Golden Eagle Manufacturing
04.2015 - 03.2020
Summer Bridge Peer Advisor (Seasonal)
Mt. San Antonio College
05.2012 - 08.2012
Associate of Arts - Information Technology
Mt. San Antonio College
Associate of Arts - Liberal Arts: Behavioral Sciences
Mt. San Antonio College
Associate of Arts - Liberal Arts: Kinesiology
Mt. San Antonio College
CompTIA Security+ - Information Technology
Charter Oak Adult Education
CompTIA A+ Certification - Information Technology
Charter Oak Adult Education
High School Diploma -
Bishop Amat High School
Similar Profiles
Laura K. CorrellLaura K. Correll
Childhood Education Substitute Teacher at Indian River School District, Indian River Central School DistrictChildhood Education Substitute Teacher at Indian River School District, Indian River Central School District
Christine RuffChristine Ruff
Social Studies Teacher at Central Valley Central School DistrictSocial Studies Teacher at Central Valley Central School District
Robin J. AmadioRobin J. Amadio
Purchasing/Accounts Payable Clerk at Central Falls School District, Central Falls, RIPurchasing/Accounts Payable Clerk at Central Falls School District, Central Falls, RI
Paloma BarrazaPaloma Barraza
Caretaker at PersonCaretaker at Person
Molli HartleyMolli Hartley
Teacher at Covina Valley Unified School DistrictTeacher at Covina Valley Unified School District