Matthew Turner
Brampton,Ontario
Summary
I'm a hardworking, aspirational, and open-minded individual that is always looking to expand my knowledge and learn new things. I want to improve society and positively impact those around me; thus, I'm working on developing my talents. Im a skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills.
Overview
8
8
years of professional experience
Work History
Intern
National Commercial Bank Jamaica Limited
02.2023 - Current
- Handle customer requests efficiently, detect and resolve issues, and ensure that the customers' demands are addressed in a timely and efficient manner
- Ensure that all transactions (Payments, Unit Trust, or Stocks Orders) are completed within the business day, according to all necessary cut-off
- Support the IPO Hub by verifying and approving IPOs, APOs& Bonds
- Completes required paperwork and inputs to the system to file and record all transactions to maintain correct client data
- Completes required paperwork and inputs to the system.
Consultant Agent
Sagility
11.2022 - 01.2023
- I was in charge of several administrative and customer service levels, which included handling customer complaints by reviewing, looking into, making adjustments as needed, remitting or rejecting the claim in accordance with company guidelines, and, if required, referring questions to the management team
- Processing claims/handling incoming calls and take appropriate actions as per the process guidelines
- Understand the basic professional standards and established procedures, policies before taking action and making decisions
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company platform to keep each customer record updated
- Attend mandatory training sessions to stay updated on product or company policy changes
- Adhere to attendance and punctuality norms.
Work and Travel
Rooted Hospitality Group
06.2022 - 09.2022
- Working as a line and sushi chef
- Also completing prep work for catering services
- Reasons for leaving was the end of the contract/work period because it was a summer position.
Work and Travel
Rooted Hospitality Group
05.2021 - 09.2021
- Working as a line and sushi chef
- Also completing prep work for catering services
- Reasons for leaving was the end of the contract/work period because it was a summer position.
Summer Intern
National Solid Waste Management Authority
07.2019 - 08.2019
- Filing and constructing emails along with other assigned duties.
Summer Internship
National Solid Waste Management Authority
07.2017 - 08.2017
- Data entry along with other assigned duties.
Summer Internship
Action and Advice Insurance Consultants
06.2016 - 08.2016
- Data entry along with other assigned duties.
Education
Bachelor of Education - Business And Computer Studies
University of Technology
Jamaica05.2025
High school diploma -
Jamaica College
06.2019
Skills
- Catering
- Culinary Experience
- Cooking
- Computer Skills
- Food Preparation
- Research
- Restaurant Experience
- Analytics
- Communication skills
- Critical thinking
- Microsoft Excel
- Microsoft Word
- Customer service
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
Timeline
Intern
National Commercial Bank Jamaica Limited
02.2023 - Current
Consultant Agent
Sagility
11.2022 - 01.2023
Work and Travel
Rooted Hospitality Group
06.2022 - 09.2022
Work and Travel
Rooted Hospitality Group
05.2021 - 09.2021
Summer Intern
National Solid Waste Management Authority
07.2019 - 08.2019
Summer Internship
National Solid Waste Management Authority
07.2017 - 08.2017
Summer Internship
Action and Advice Insurance Consultants
06.2016 - 08.2016
Bachelor of Education - Business And Computer Studies
University of Technology
High school diploma -
Jamaica College
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