Matthew Tien
Markham,ON
Summary
Previous roles demonstrate commitment to customer satisfaction while maintaining profitability for body shop operations. Seasoned Body Shop Estimator known for high productivity and efficient task completion. Possess specialized skills in damage assessment, cost estimation, and negotiation with insurance companies. Excel in communication, problem-solving, and time management, ensuring smooth operation and customer satisfaction in repair processes.
Overview
3
3
years of professional experience
Work History
Bodyshop Estimator
AWIN Advanced Autobody Centre
North York, ON
09.2023 - Current
- Improved workflow efficiency in the body shop by collaborating with technicians to identify bottlenecks and implement solutions.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Exceeded monthly sales goals consistently by proactively engaging potential clients in need of body shop services.
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
Autobody Repair Technician
Velocity Autobody
Markham, ON
09.2021 - 09.2023
- Performed diagnostic tests on vehicles to detect issues and root causes.
- Welded broken parts and filled in dents to create smooth vehicle bodies.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Organized and maintained work areas free of potential hazards.
- Ordered and utilized protective equipment and respirators to promote workplace safety.
- Evaluated vehicle schematics to assess required parts and order accordingly.
Education
Certificate - Graphic Designing
Seneca College of Applied Arts And Technology
North York, ON04.2018
Skills
- Collision repair
- Damage Assessment
- Repair Planning
- Insurance knowledge
- Vehicle Inspection
- Concise time management
- Accurate estimates
- Commitment to quality
- Client Service
- Deadline-oriented
Timeline
Bodyshop Estimator
AWIN Advanced Autobody Centre
09.2023 - Current
Autobody Repair Technician
Velocity Autobody
09.2021 - 09.2023
Certificate - Graphic Designing
Seneca College of Applied Arts And Technology
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