Matthew Thomas
El Cajon
Summary
Results-driven professional with extensive entrepreneurial and management experience. Proven ability to foster strong relationships with colleagues, staff, and clients while effectively overseeing administrative and sales teams. Demonstrates strong business acumen and decisive judgment to consistently achieve and surpass organizational objectives. Passionate about creating mutually beneficial sales transactions that enhance customer satisfaction and drive profitability.
Overview
13
13
years of professional experience
Work History
Service Manager
Jba Speed Shop, A Dba Of J&j Performance Center
San Diego, CA
01.2026 - Current
- Service Department Management
- Automotive Performance & Aftermarket Parts
- Team Leadership & Staff Development
- Customer Relationship Management
- Shop Operations & Workflow Optimization
- Performance Vehicle Diagnostics
- Inventory & Vendor Management
- Repair Order & Estimate Preparation
- Sales & Upselling Strategies
- Conflict Resolution
- Budget & KPI Management
- Scheduling & Resource Allocation
- Technical Troubleshooting
- Warranty & Quality Assurance
- OSHA Safety Compliance
Owner
Freedom Laser Cleaning
El Cajon, California
02.2025 - 02.2026
- Managed daily operations of laser cleaning services.
- Developed marketing strategies to attract new clients.
- Oversaw equipment maintenance and safety protocols.
- Trained staff on proper laser cleaning techniques.
- Handled customer inquiries and service bookings efficiently.
- Coordinated scheduling for service appointments and staff assignments.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
CEO
Pet Kingdom
San Diego, California
10.2013 - 01.2025
- Oversaw daily operations to ensure efficiency and productivity across departments.
- Grew gross revenue from 1.2 million to 3.5 million as my time as the CEO while maintaining a 90% employee retention.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Developed and implemented strategic business plans to increase company profitability.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Analyzed market trends and customer data to inform decision-making processes.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business
- Managed all HR protocol
Education
High School Diploma -
Hilltop High School
Chula Vista, CA2002
Skills
- Sales-driven and business-savvy
- Team collaboration
- Self-motivation
- Mechanical aptitude
- Quick learner
- Financial acumen
- Team leadership
- Problem-solving
- Positive attitude
- Customer service
- Critical thinking
- Reliable and responsible
Education and Training
other
Timeline
Service Manager
Jba Speed Shop, A Dba Of J&j Performance Center
01.2026 - Current
Owner
Freedom Laser Cleaning
02.2025 - 02.2026
CEO
Pet Kingdom
10.2013 - 01.2025
High School Diploma -
Hilltop High School