Matthew Tantiado
Potto
San Francisco
5
years of professional experience
Results-driven marketing professional with expertise in customer relationship management and marketing communication. Experience in engaging customers and enhancing brand presence through innovative strategies and tailored experiences. Skilled in cross-functional collaboration, driving impactful results and fostering brand loyalty.
Work History
Store Supervisor
1 Year- Supervised daily operations, ensuring optimal staffing and resource allocation.
- Trained and mentored team members on customer service best practices.
- Collaborated with upper management to establish operational goals and initiatives.
- Implemented inventory management systems to streamline stock control processes.
Marketing Associate (Server Role)
2 Years 4 Months- Delivered memorable customer experiences under high-pressure environments, reinforcing brand loyalty.
- Developed and executed digital marketing campaigns across social media platforms, enhancing brand visibility.
- Analyzed customer feedback to refine marketing strategies and improve customer engagement initiatives.
Customer Experience Specialist (Omakase Server)
6 Months- Managed multitasking responsibilities by promoting high-end menu items, including wagyu and specialty beverages, during meal preparation to enrich customer dining experience.
- Managed point-of-sale systems to ensure seamless transaction processing.
Customer Support Representative
3 Months- Resolved technical and non-technical inquiries for diverse customer base, enhancing overall customer satisfaction.
- Supported retail marketing efforts by restocking and displaying promotional items to maximize visibility.
- Handled high-volume customer interactions while upholding brand representation and ensuring positive customer experiences.
Education
Bachelor of Business Administration - B.B.A
- Dean's List Spring 2026
- PACE Member
- Extracurricular Activities: Pilipinx Cultural Night 50 (Manalo)
- Capstone Project: CryptoIRA Vault, Team Leader; Build a business idea and give insight on internal and external operations
- Capstone Project: Glitch Cafe (Pitch Your Business), Team Leader; Build a business idea and pitch this idea for funding
Skills
Customer Relationship Management
Marketing Strategy & Campaigns
Social media marketing
Team leadership
Multitasking & Problem-Solving
Inventory management
Customer service
Staff supervision
Profile
Dynamic and Customer-Centric Professional with a focus on Business Marketing. Proven track record in engaging customers, promoting products, and enhancing brand presence. Skilled in customer relationship management, marketing communication, and collaboration. Passionate about driving customer engagement and fostering brand loyalty.
Timeline
Store Supervisor
Potto
08.2025 - CurrentRead More
Marketing Associate (Server Role)
Gao Viet Kitchen
10.2023 - 02.2026Read More
Customer Experience Specialist (Omakase Server)
Yakiniku Shodai
06.2022 - 12.2022Read More
Customer Support Representative
Sherwin Williams
04.2021 - 07.2021Read More
San Francisco State University
Bachelor of Business Administration from B.B.A
Read More