Matthew Tanaka
Greater Los Angeles Area,CA
Summary
Loyal and strategic individual with strong lead-generation skills. Influential communicator adept at conveying the brand vision and building trust across diverse landscapes. Excellent presentation and communication skills, interpersonal intelligence, and collaboration. Expertise in anticipating professional needs and proactively identifying and resolving problems. Passionate advocate committed in demonstrating honesty and integrity with customers, team members and the company.
Overview
9
9
years of professional experience
Work History
Shift Leader
The Walt Disney Company
05.2015 - Current
- Managed a team of over 15 cast members, overseeing daily operations and ensuring smooth and successful performance across three distinct locations.
- Fostered customer loyalty and drove consistent sales by delivering exceptional service and expert assistance, engaging with over 500 guests daily to ensure a memorable experience.
- Collaborated with fellow shift leaders to uphold consistent standards across all shifts, fostering a cohesive workplace culture and ensuring uniformity in service quality and operational procedures.
Escape Room Coordinator
Exodus Escape Room
11.2020 - 03.2022
- Conducted in-depth analysis of marketplace trends and provided detailed reports to management, highlighting areas for improvement and recommending strategic changes to enhance performance and competitiveness.
- Maintained accurate and up-to-date documentation and records, ensuring the latest data was reflected to prevent errors in processing and scheduling.
- Managed over 12 rooms daily, each accommodating at least 5 customers, and provided comprehensive assistance across all areas to ensure an exceptional entertainment experience.
In-Store Merchandiser
Waypoint
11.2016 - 11.2018
- Enhanced sales cycles by strategically positioning promotions, point-of-sale materials, and maximizing product exposure to boost visibility.
- Coordinated product supply to align with marketing and promotional initiatives, ensuring optimal availability.
- Oversaw operations at 7 Restaurant Depots across Southern California, checking inventory, and service standards to achieve operational success and efficiency.
Education
Bachelor of Arts - Communication Management
Azusa Pacific University
Azusa, CA05-2024
Skills
- Planning and Coordination
- Teamwork and Collaboration
- Community Relationship Building
- Interpersonal Communications
- Strategizing and Trust Building
- Bilingual (Spanish)
Timeline
Escape Room Coordinator
Exodus Escape Room
11.2020 - 03.2022
In-Store Merchandiser
Waypoint
11.2016 - 11.2018
Shift Leader
The Walt Disney Company
05.2015 - Current
Bachelor of Arts - Communication Management
Azusa Pacific University
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