Matthew Suchecki
Kitchener,Canada
Summary
Security operations centre assistant supervisor with a strong background in dispatch coordination and emergency response. Proven track record in training personnel and enhancing safety compliance. Effective communication and decision-making skills lead to rapid incident resolution and a secure environment. Extensive industry experience combined with business acumen drives team effectiveness and operational efficiency.
Overview
10
10
years of professional experience
1
1
Language
Work History
Security Operations Centre Assistant Supervisor
Barber Collins Security Services
Waterloo, Ontario
06.2025 - Current
- Coordinated and dispatched security personnel to incidents across Waterloo properties, prioritizing multiple requests.
- Managed emergency and non-emergency phone calls, ensuring timely and appropriate responses.
- Monitored CCTV systems, reviewed footage, and prepared video exports to support investigations.
- Communicated effectively with Waterloo Regional Police Service, Grand River Transit, and emergency responders.
- Maintained accurate dispatch logs, incident reports, and operational records.
- Responded promptly to alarm activations and coordinated emergency responses.
- Prepared operational reports and provided regular updates to management on activities.
- Trained and mentored new security personnel on operational procedures and documentation standards.
- Implemented standard operating procedures for security operations.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
Security Operations Centre Act Assitant Supervisor
Barber Collins Security Services
Waterloo, Ontario
03.2025 - Current
- Coordinated and dispatched security personnel for incidents at Waterloo properties, prioritizing multiple requests.
- Managed emergency and non-emergency phone calls to ensure timely responses.
- Monitored CCTV systems, reviewed footage, and prepared video exports for investigations.
- Communicated with Waterloo Regional Police Service, Grand River Transit, and emergency responders.
- Maintained accurate dispatch logs, incident reports, and operational records.
- Responded to alarm activations and coordinated effective emergency responses.
- Prepared operational reports and provided management with regular activity updates.
- Implemented standard operating procedures to enhance security operations efficiency.
Corporate Security Guard
Barber Collins Security Services
Waterloo, Ontario
07.2024 - Current
- Upholding rigorous safety standards, ensured secure access to Waterloo facilities.
- Identified and addressed security and safety concerns through proactive patrols.
- Documented suspicious activities via CCTV monitoring and reported findings accordingly.
- Generated thorough incident reports to maintain comprehensive documentation standards.
- Worked alongside Waterloo Regional Police Services for investigations and emergency situations.
- Addressed public inquiries efficiently while providing professional customer service.
- Oversaw safe escorting of staff and visitors throughout the facilities.
- Reported security hazards, concerns, and policy violations to management promptly.
Housing Security Guard
Barber Collins Security Services
Waterloo, ON
11.2023 - Current
- Provided access control at men's and women's shelters to prevent unauthorized entry.
- Monitored shelter premises through regular patrols, ensuring compliance with rules.
- Responded promptly to staff requests and emergency situations.
- Maintained clear communication with shelter staff and clients to address concerns.
- Documented ongoing activities and collaborated with Waterloo police for safety measures.
- Conducted routine patrols in encampments and addressed emergencies as they arose.
- Ensured zero tolerance for drug use within shelter facilities.
- Reported incidents to maintain a safe environment for residents.
Dispatcher
Barber Collins Security Services
Kitchener, Ontario
09.2023 - Current
- Managed inbound calls and provided security assistance for Waterloo region.
- Dispatched security units to respond promptly to incidents.
- Ensured correct protocol execution through effective communication with supervisors.
- Maintained documentation of notes and organized spreadsheets.
- Conducted surveillance reviews to enhance security monitoring.
Housing Security Guard
Barber Collins Security Services
Waterloo, Ontario
07.2023 - Current
- Enforced camp safety protocols through consistent patrols and vigilant monitoring.
- Collaborated with guards to enhance public safety and protect regional properties.
- Reported incidents to maintain situational awareness and ensure emergency response readiness.
- Managed access control to restrict unauthorized entry.
- Responded promptly to emergencies, ensuring safety for all individuals.
- Removed unwanted individuals and addressed trespassing incidents while monitoring for drug-related issues.
Security Officer
Garda World
Hamilton, Ontario
08.2022 - 07.2023
- Patrolled premises and secured door locks to enhance safety protocols.
- Monitored and prevented drug usage within corporate facilities.
- Removed trespassers and unauthorized personnel from buildings to maintain security.
- Controlled access to sensitive areas, ensuring only authorized individuals entered.
- Responded promptly to emergency situations, mitigating potential risks.
- Assisted staff and public at front desk by addressing inquiries and providing information.
- Documented incidents thoroughly and maintained detailed reports for accountability.
- Identified and mitigated hazards to uphold workplace safety standards.
Shift Leader
Burger King
Kitchener, Ontario
06.2021 - 08.2022
- Trained and mentored new team members on company procedures and standards.
- Ensured consistent compliance with food safety and sanitation guidelines.
- Resolved customer inquiries and issues to enhance overall satisfaction.
- Managed inventory levels and restocked supplies to maintain operational efficiency.
- Conducted regular quality checks on food preparation and presentation standards.
- Supervised cleaning of dining areas, restrooms, and kitchen equipment to uphold safety.
- Inspected food preparation areas to ensure adherence to sanitation standards.
- Upheld company standards for operational compliance throughout all activities.
Kitchen Staff Member
Harveys
Kitchener, Ontario
06.2016 - 09.2016
- Prepared food items following strict safety and quality standards.
- Operated kitchen equipment to cook and assemble menu items efficiently.
- Handled customer special requests to enhance overall dining experience smoothly.
- Performed other related duties as assigned by supervisor.
Kitchen Staff Member
Burger King
Kitchener, Ontario
09.2016 - 2021
- Prepared food items in accordance with strict safety and quality standards.
- Operated kitchen equipment to efficiently cook and assemble menu items.
- Maintained kitchen cleanliness to ensure compliance with health regulations.
- Collaborated with team members to deliver prompt, accurate service during peak hours.
- Assisted with inventory management by restocking supplies as needed.
- Trained new staff on kitchen procedures and safety protocols.
- Handled customer special requests to enhance dining experiences.
- Cleaned and sanitized work surfaces, equipment, utensils, and dishes.
Education
High School Diploma -
Resurrection Catholic Secondary School
Waterloo, ON07-2016
Skills
- Dispatch coordination
- CCTV monitoring
- Incident reporting
- Emergency response
- Training and mentorship
- Safety compliance
- Customer Service
- Team collaboration
- Time management
- Effective communication
- Team Leadership
- Radio and telephone communications
- Critical decision making
Languages
Polish
Limited
Accomplishments
Certificate of Achievement - Cooperative Education Workplace Pathway Protection Waterloo District School Board.
Timeline
Security Operations Centre Assistant Supervisor
Barber Collins Security Services
06.2025 - Current
Security Operations Centre Act Assitant Supervisor
Barber Collins Security Services
03.2025 - Current
Corporate Security Guard
Barber Collins Security Services
07.2024 - Current
Housing Security Guard
Barber Collins Security Services
11.2023 - Current
Dispatcher
Barber Collins Security Services
09.2023 - Current
Housing Security Guard
Barber Collins Security Services
07.2023 - Current
Security Officer
Garda World
08.2022 - 07.2023
Shift Leader
Burger King
06.2021 - 08.2022
Kitchen Staff Member
Burger King
09.2016 - 2021
Kitchen Staff Member
Harveys
06.2016 - 09.2016
High School Diploma -
Resurrection Catholic Secondary School