MATTHEW STROME
Kitchener,ON
Summary
TO OBTAIN A POSITION WITHIN YOUR ORGANIZATION WHERE I CAN CONTINUE TO LEARN AND EXPAND MY SKILLS.
Reliable professional with over 5 years of experience in retail, demonstrating strong customer service and teamwork abilities. Meticulously ensures customer satisfaction through friendly and polite service. Proven track record in maintaining quality control and optimizing processes for efficiency.
Overview
7
7
years of professional experience
Work History
Label, Verify and Load Orders
Yazaki
2023.01 - 2024.07
- Labeled, verified, and loaded orders, ensuring accurate shipment to destinations
- Verified accuracy of all deliveries against order forms.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Meticulously label, verify, and load orders, ensuring accuracy and efficiency in shipment preparation
- Sorted incoming totes and made boxes, contributing to efficient workflow
- Reported damaged items, ripped labels, or holes in boxes to team lead, maintaining quality control
- Swept floors to maintain a clean and safe work environment
- Streamline sorting processes for incoming totes, significantly reducing processing time
- Proactively report damages to Leadership
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Food Service Aide
Village of Winston Park
2022.08 - 2022.12
- Maintained cleanliness and sanitation of kitchen and dining areas, adhering closely to health regulations and organizational standards.
- Distributed meals to facility residents and collected trays and utensils after meals, circulating dining areas to anticipate and meet residents' food service needs.
- Prep drink carts and offer drinks during meals
- Clear and set tables for next serving
- Sweep and mop floors
- Dishwashing
- Unload food trucks, empty skids and allocate food supplies to cabinet, fridge and freezer.
Room Attendant
Fairmont Chateau Whistler
2022.04 - 2022.07
- Ensuring that the guests are provided with a clean, comfortable space
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Changed bed linens and collected soiled linens for cleaning.
- Replenished guest room water glasses, toiletries, and paper products.
- Handled requests for extra linens, toiletries and other supplies
- Wash windows, walls and ceilings
- Restocked cleaning storage cabinets, carts and linen closet for easy use.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Sweep, mop, wash and polish floors
- Handle and report lost and found items
- Provide basic information on facilities
House Porter
Langdon Hall Country House Hotel & Spa
2021.10 - 2022.04
- Performed cleaning and maintenance duties as directed.
- Fill firewood, fire starters, newspapers, change light bulbs in guest rooms
- Stock closets with linen, bed sheets, water, toilet paper and kleenex
- Empty dirty laundry bags and sort into specific bins
- Take out garbage/recycling, empty ash buckets into designated bins
- Assist housekeepers as needed.
Part Time Cashier
Michaels
2018.10 - 2021.11
- Helped customers complete purchases, locate items, and join reward programs.
- Collect emails for customer incentive programs
- Operated cash register to record transactions accurately and efficiently.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Maintain a clean work area.
Customer Service Associate
Halenda's Meats
2017.04 - 2018.10
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling orders
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized food in display counters.
- Use a deli meat slicer
- Maintained clean and orderly areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Huron Heights Secondary School
BYLD Leader -
12.2016
Program assistant -
12.2016
Skills
- The ability to work in a team
- Problem-Solving
- Warehouse Safety
- Product verification
- Order Picking
- Payment Collection
- Customer Service
- Dependable and reliable
References
- References available upon request.
Hobbies and Interests
Travelling, spending time outdoors, spending time with family and friends
Timeline
Label, Verify and Load Orders
Yazaki
2023.01 - 2024.07
Food Service Aide
Village of Winston Park
2022.08 - 2022.12
Room Attendant
Fairmont Chateau Whistler
2022.04 - 2022.07
House Porter
Langdon Hall Country House Hotel & Spa
2021.10 - 2022.04
Part Time Cashier
Michaels
2018.10 - 2021.11
Customer Service Associate
Halenda's Meats
2017.04 - 2018.10
High School Diploma -
Huron Heights Secondary School