Matt Stewart
Brampton,ON
Summary
A professional with comprehensive experience in customer service, education, mental health and healthcare. Proven track record of delivering exceptional service while ensuring safety and fostering well-being in dynamic environments. Skilled in building positive relationships with individuals from diverse backgrounds, resolving conflicts, and maintaining a positive atmosphere. Proficient in communication and interpersonal dynamics, with a demonstrated ability to contribute effectively to team collaboration and organizational objectives.
Overview
13
13
years of professional experience
Work History
School Custodian (Castlebrooke Secondary School)
Peel District School Board
Brampton, ON
09.2020 - Current
- Streamlined communication between custodial and educational staff through efficient task delegation and progress updates during team meetings.
- Tested and operated building fire and security systems
- Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
- Collaborated with administrators to address specific facility needs during events or special projects.
- Optimized energy efficiency by routinely monitoring HVAC systems and making necessary adjustments for optimal performance.
- Safeguarded building security by performing regular checks on doors, windows, and alarms after hours or during weekends.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Strengthened communication skills through regular interactions with others
Patient Transporter
William Osler Health System
Brampton, ON
09.2017 - 11.2022
- Transport Patients throughout hospital, for tests, X-ray, Ct, MRI
- Frontline customer service provided to patients, visitors and William Osler health system executives
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
- Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Worked effectively in fast-paced environments.
Healthcare Security Officer
Paladin Security Group
Brampton, ON
05.2016 - 10.2017
- Responded quickly to emergency situations to assess and deflect issues.
- Worked with 7 different mental health departments and assisted with de-escalating mental health patients in distress
- Assisted in medical emergencies, providing timely support to healthcare personnel for optimal patient care outcomes.
- Monitored CCTV systems effectively, utilizing technology to enhance situational awareness and prevent incidents from occurring.
- Conducted routine inspections of fire protection equipment ensuring safety compliance at all times.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Liaised with local law enforcement agencies, fostering strong relationships to bolster overall security efforts.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided exceptional customer service to patients and visitors while enforcing facility policies and regulations.
Crew Trainer
McDonald's Canada
Brampton, ON
12.2014 - 05.2016
- Frontline Customer Service
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
Pizza Maker
Mackay Pizza And Subs
Brampton, ON
02.2011 - 01.2015
- Experienced in food handling, preparation and safety, assisted in deliveries and store maintenance Cash Handling
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Education
Diploma, Protection, Security and Investigation -
Humber College
Toronto, ON05.2016
High school Diploma -
St. Thomas Aquinas Secondary School
Brampton, ON06.2014
Skills
- Physical Stamina
- Law Enforcement Collaboration
- Customer Service
- Friendly, Positive Attitude
- Team Collaboration
- Strong Work Ethic
- Problem-Solving
- Emergency Response
- Healthcare system understanding
- Risk Assessment
Extracurricular Activities
Brampton Royals AAA baseball club 2008-2017
Humber College Varsity Baseball Team 2014- 2016
Languages
English
Native or Bilingual
Volunteering
Brampton Royals baseball 2013-2015
- assisted with scheduling of tournaments and youth baseball clubs
Castlebrooke Secondary school 2023- present
- assisted with after school clubs and events
Timeline
School Custodian (Castlebrooke Secondary School)
Peel District School Board
09.2020 - Current
Patient Transporter
William Osler Health System
09.2017 - 11.2022
Healthcare Security Officer
Paladin Security Group
05.2016 - 10.2017
Crew Trainer
McDonald's Canada
12.2014 - 05.2016
Pizza Maker
Mackay Pizza And Subs
02.2011 - 01.2015
Diploma, Protection, Security and Investigation -
Humber College
High school Diploma -
St. Thomas Aquinas Secondary School