Matt Stewart
Brampton,ON
Summary
A professional with comprehensive experience in customer service, education, mental health and healthcare. Proven track record of delivering exceptional service while ensuring safety and fostering well-being in dynamic environments. Skilled in building positive relationships with individuals from diverse backgrounds, resolving conflicts, and maintaining a positive atmosphere. Proficient in communication and interpersonal dynamics, with a demonstrated ability to contribute effectively to team collaboration and organizational objectives.
Overview
13
13
years of professional experience
Work History
School Custodian (Castlebrooke Secondary School)
Peel District School Board
09.2020 - Current
- Streamlined communication between custodial and educational staff through efficient task delegation and progress updates during team meetings.
- Tested and operated building fire and security systems
- Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
- Collaborated with administrators to address specific facility needs during events or special projects.
- Optimized energy efficiency by routinely monitoring HVAC systems and making necessary adjustments for optimal performance.
- Safeguarded building security by performing regular checks on doors, windows, and alarms after hours or during weekends.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Strengthened communication skills through regular interactions with others
Patient Transporter
William Osler Health System
09.2017 - 11.2022
- Transport Patients throughout hospital, for tests, X-ray, Ct, MRI
- Frontline customer service provided to patients, visitors and William Osler health system executives
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
- Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Worked effectively in fast-paced environments.
Healthcare Security Officer
Paladin Security Group
05.2016 - 10.2017
- Responded quickly to emergency situations to assess and deflect issues.
- Worked with 7 different mental health departments and assisted with de-escalating mental health patients in distress
- Assisted in medical emergencies, providing timely support to healthcare personnel for optimal patient care outcomes.
- Monitored CCTV systems effectively, utilizing technology to enhance situational awareness and prevent incidents from occurring.
- Conducted routine inspections of fire protection equipment ensuring safety compliance at all times.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Liaised with local law enforcement agencies, fostering strong relationships to bolster overall security efforts.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided exceptional customer service to patients and visitors while enforcing facility policies and regulations.
Crew Trainer
McDonald's Canada
12.2014 - 05.2016
- Frontline Customer Service
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
Pizza Maker
Mackay Pizza And Subs
02.2011 - 01.2015
- Experienced in food handling, preparation and safety, assisted in deliveries and store maintenance Cash Handling
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Education
Diploma, Protection, Security and Investigation -
Humber College
Toronto, ON05.2016
High school Diploma -
St. Thomas Aquinas Secondary School
Brampton, ON06.2014
Skills
- Physical Stamina
- Law Enforcement Collaboration
- Customer Service
- Friendly, Positive Attitude
- Team Collaboration
- Strong Work Ethic
- Problem-Solving
- Emergency Response
- Healthcare system understanding
- Risk Assessment
Extracurricular Activities
Brampton Royals AAA baseball club 2008-2017
Humber College Varsity Baseball Team 2014- 2016
Languages
English
Native or Bilingual
Volunteering
Brampton Royals baseball 2013-2015
- assisted with scheduling of tournaments and youth baseball clubs
Castlebrooke Secondary school 2023- present
- assisted with after school clubs and events
Timeline
School Custodian (Castlebrooke Secondary School)
Peel District School Board
09.2020 - Current
Patient Transporter
William Osler Health System
09.2017 - 11.2022
Healthcare Security Officer
Paladin Security Group
05.2016 - 10.2017
Crew Trainer
McDonald's Canada
12.2014 - 05.2016
Pizza Maker
Mackay Pizza And Subs
02.2011 - 01.2015
Diploma, Protection, Security and Investigation -
Humber College
High school Diploma -
St. Thomas Aquinas Secondary School