Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Volunteering
Timeline
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Matt Stewart

Brampton,ON

Summary

A professional with comprehensive experience in customer service, education, mental health and healthcare. Proven track record of delivering exceptional service while ensuring safety and fostering well-being in dynamic environments. Skilled in building positive relationships with individuals from diverse backgrounds, resolving conflicts, and maintaining a positive atmosphere. Proficient in communication and interpersonal dynamics, with a demonstrated ability to contribute effectively to team collaboration and organizational objectives.

Overview

13
13
years of professional experience

Work History

School Custodian (Castlebrooke Secondary School)

Peel District School Board
09.2020 - Current
  • Streamlined communication between custodial and educational staff through efficient task delegation and progress updates during team meetings.
  • Tested and operated building fire and security systems
  • Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
  • Collaborated with administrators to address specific facility needs during events or special projects.
  • Optimized energy efficiency by routinely monitoring HVAC systems and making necessary adjustments for optimal performance.
  • Safeguarded building security by performing regular checks on doors, windows, and alarms after hours or during weekends.
  • Contributed to a positive school culture through professional interactions with students, staff, and visitors.
  • Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
  • Strengthened communication skills through regular interactions with others

Patient Transporter

William Osler Health System
09.2017 - 11.2022
  • Transport Patients throughout hospital, for tests, X-ray, Ct, MRI
  • Frontline customer service provided to patients, visitors and William Osler health system executives
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience.
  • Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
  • Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Worked effectively in fast-paced environments.

Healthcare Security Officer

Paladin Security Group
05.2016 - 10.2017
  • Responded quickly to emergency situations to assess and deflect issues.
  • Worked with 7 different mental health departments and assisted with de-escalating mental health patients in distress
  • Assisted in medical emergencies, providing timely support to healthcare personnel for optimal patient care outcomes.
  • Monitored CCTV systems effectively, utilizing technology to enhance situational awareness and prevent incidents from occurring.
  • Conducted routine inspections of fire protection equipment ensuring safety compliance at all times.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Liaised with local law enforcement agencies, fostering strong relationships to bolster overall security efforts.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided exceptional customer service to patients and visitors while enforcing facility policies and regulations.

Crew Trainer

McDonald's Canada
12.2014 - 05.2016
  • Frontline Customer Service
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.

Pizza Maker

Mackay Pizza And Subs
02.2011 - 01.2015
  • Experienced in food handling, preparation and safety, assisted in deliveries and store maintenance Cash Handling
  • Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.

Education

Diploma, Protection, Security and Investigation -

Humber College
Toronto, ON
05.2016

High school Diploma -

St. Thomas Aquinas Secondary School
Brampton, ON
06.2014

Skills

  • Physical Stamina
  • Law Enforcement Collaboration
  • Customer Service
  • Friendly, Positive Attitude
  • Team Collaboration
  • Strong Work Ethic
  • Problem-Solving
  • Emergency Response
  • Healthcare system understanding
  • Risk Assessment

Extracurricular Activities

Brampton Royals AAA baseball club 2008-2017

Humber College Varsity Baseball Team 2014- 2016


Languages

English
Native or Bilingual

Volunteering

Brampton Royals baseball 2013-2015

- assisted with scheduling of tournaments and youth baseball clubs

Castlebrooke Secondary school 2023- present

- assisted with after school clubs and events 

Timeline

School Custodian (Castlebrooke Secondary School)

Peel District School Board
09.2020 - Current

Patient Transporter

William Osler Health System
09.2017 - 11.2022

Healthcare Security Officer

Paladin Security Group
05.2016 - 10.2017

Crew Trainer

McDonald's Canada
12.2014 - 05.2016

Pizza Maker

Mackay Pizza And Subs
02.2011 - 01.2015

Diploma, Protection, Security and Investigation -

Humber College

High school Diploma -

St. Thomas Aquinas Secondary School
Matt Stewart