Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Matthew Spence

Ajax,ON

Summary

  • I am passionate about delivering exceptional customer service and with a proven track record as a sales associate. I am eager to contribute my abilities while gaining valuable professional experience in a sales-driven environment.
  • Organized and patient individual polished in handling customer complaints and replenishing stock.
  • Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members, and supervisors.
  • Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Chef

Starapple
07.2024 - Current
  • Maintained well-organized mise en place to keep work consistent.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Placed orders to restock items before supplies ran out.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.

Financial Advisor Intern

Primerica
09.2023 - 10.2023
  • Streamlined internal processes to increase efficiency within the advisory team, maximizing productivity.
  • Managed client expectations effectively, setting realistic goals based on individual circumstances and market conditions.
  • Assisted in portfolio management for optimal investment performance and risk mitigation.
  • Increased referrals from satisfied clients by consistently delivering exceptional service and support.
  • Improved client satisfaction by providing personalized financial advice and recommendations.
  • Conducted comprehensive financial analysis to identify potential growth opportunities for clients.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Sales Associate

Lettis Retail Store
09.2017 - 03.2020
  • Help customers while they are shopping.
  • Assist customers in finding.
  • Answering customer's questions about merchandise.
  • Retrieves merchandise from the sales floor stock room or other inventory locations.
  • Process returns and exchange.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds by store policy.

Education

High School Certificate -

Bowmanville High School
Bowmanville, ON
07.2024

High School Certificate -

Cornwall College High School
Montego Bay Jamaica
07.2023

Skills

  • Microsoft Office Suite
  • Word
  • Excel
  • PowerPoint
  • Document Formatting
  • Spreadsheet Creation
  • Presentation Design
  • Food quality
  • Kitchen equipment operation and maintenance
  • Food safety and sanitation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issues through consumer testing.

Languages

English
Native or Bilingual

Certification

  • LLQP Certification, Primerica - November 12, 2024.

Timeline

Chef

Starapple
07.2024 - Current

Financial Advisor Intern

Primerica
09.2023 - 10.2023

Sales Associate

Lettis Retail Store
09.2017 - 03.2020

High School Certificate -

Bowmanville High School

High School Certificate -

Cornwall College High School

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Matthew Spence