Matthew Smith
Summary
Knowledgeable Technican with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Aquatic Home Living Inc.
06.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Worked with diverse types of weather and ground conditions.
Controls Technician
Harmonized Energy Inc.
03.2020 - 02.2020
- Assemble electrical systems according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
Telecommunications Technician
Aatel Communications Inc.
02.2020 - 04.2017
- Maintain electrical control systems and equipment.
- Perform routine preventive maintenance to ensure that specialized systems continue to run smoothly and according to manufacturer specifications.
- Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary.
- Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment.
Telecommunications Technician
Rauland Borg Canada Inc.
04.2017 - 09.2011
- Assemble electrical systems according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
- Provide technical assistance and resolution when electrical or engineering problems are encountered before, during, and after construction.
- Track project milestones and deliverables.
- Direct or coordinate activities of project personnel.
- Schedule projects in logical steps and budget time required to meet deadlines.
Education
Completed coursework towards Electrical Engineering Technician -
Algonquin College of Applied Arts and Technology
Ottawa, ON04.2010
General Arts and Science - Pre Trade Certificate - undefined
Algonquin College of Applied Arts and Technology
Ottawa, ON04.2007
Skills
- Dependable and driven
- Strong attention to detail with independent work
- Effective team member
- Effective communication skills
- System setup and troubleshooting
- Detail-oriented approach
- Equipment preventive maintenance
- Service excellence
- Customer-focused demeanor
Accomplishments
- Achieved completion of back logged service tickets through effectively helping with outstanding repairs and service delivery.
Certification
- Safety Scope Competent Supervisor training
- Health and Safety Awareness training
- WHMIS
- Working from Heights training
- Aerial Lift training
- Numerous certifications related to continued studies
Languages
English
Professional Working
Interests
- Reading
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- DIY and Home Improvement
- Martial Arts
- I enjoy helping others and giving back to the community
- I participate in low-impact exercises to strengthen core muscles
- I like looking at the stars and learning about constellations
- Historical Exploration
- Mindfulness Practices
Timeline
Service Technician
Aquatic Home Living Inc.
06.2022 - Current
Controls Technician
Harmonized Energy Inc.
03.2020 - 02.2020
Telecommunications Technician
Aatel Communications Inc.
02.2020 - 04.2017
Telecommunications Technician
Rauland Borg Canada Inc.
04.2017 - 09.2011
General Arts and Science - Pre Trade Certificate - undefined
Algonquin College of Applied Arts and Technology
Completed coursework towards Electrical Engineering Technician -
Algonquin College of Applied Arts and Technology
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