Dedicated content specialist with a strong foundation in editing and customer service. Proven ability to analyze content performance and collaborate with teams to align messaging with brand vision and enhance user experience.
Overview
8
8
years of professional experience
Work History
Content Manager
Dustys Speed Shop
08.2025 - Current
Developed engaging content for website and social media platforms.
Edited and proofread content for clarity and consistency.
Monitored analytics to assess content performance and user engagement.
Collaborated with designers and developers to deliver on-brand content in alignment with brand vision.
Estimator
Caliber Collision
12.2023 - 02.2024
Analyzed repair estimates to ensure accuracy and compliance with industry standards.
Collaborated with technicians to evaluate repair needs and determine appropriate solutions.
Reviewed insurance documents to verify coverage and facilitate claims processing.
Utilized estimating software to generate detailed cost breakdowns for repairs.
Conducted regular audits of estimates to identify discrepancies and implement corrective measures.
Warranty Administrator
Valley Lexus
05.2018 - 12.2023
Processed warranty claims efficiently, ensuring compliance with company policies and manufacturer guidelines.
Collaborated with service departments to resolve customer issues and improve satisfaction ratings.
Maintained accurate records of warranty transactions using dealership management systems.
Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.