Matthew Shields

• Obtained approval of concepts by submitting rough drafts to clients.
• Used Adobe Creative Suite to edit images for use in clothing manufacturing and marketing campaigns.
• Leveraged industry knowledge to provide efficient garment printing solutions for clients.
• Developed solutions for printing & shipping with drop-ship clients.

• Established day-to-day processes for business operations.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed purchasing, sales, marketing and customer services operations efficiently.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded proactively and positively to rapid change.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Exhibited high energy and professionalism when dealing with clients and staff.

- Helped customers in person and on the phone

- Received and stocked inventory

- Kept warehouse tidy

- Coordinated parts deliveries across the city