Matthew Sher
Los Angeles
Summary
Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.
Overview
13
13
years of professional experience
Work History
Parking Manager
Parking Plus Inc
05.2024 - Current
- Promoted a culture of teamwork and open communication within the department, boosting overall employee morale and job satisfaction levels.
- Addressed customer concerns promptly, maintaining a high level of professionalism in all interactions.
- Reduced customer wait times with well-organized parking lot layouts and clear signage.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Optimized staff scheduling in accordance with business needs, ensuring adequate coverage during peak hours while minimizing labor costs.
- Conducted regular performance evaluations, offering constructive feedback to promote professional growth among team members.
- Collected Tenants Monthly parking fees.
Environmental Technician
Providence Saint Joseph Hospital
03.2024 - 09.2024
- Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
- Participated in regular safety meetings to promote a culture of environmental stewardship and workplace safety within the organization.
- Worked with site to maintain compliance with applicable environment regulations.
- Reduced hazardous waste generation through implementing effective waste minimization strategies.
Assistant Manager
Jacobsen Daniels
07.2022 - 01.2023
- Managed daily reports of transactions
- Enforced company policies and procedures
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Boosted performance metrics by monitoring staff performances, providing live coaching, and demonstrating job duties when training new hires
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Valet Supervisor
Providence St John's Hospital
02.2023 - 12.2023
- Oversee valet operations by supervising valet parking, providing staff assistance, and ensuring compliance with company policies to increase workflow efficiency.
Valet/ Operations Supervisor
Towne Park Ltd
11.2017 - 07.2022
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
Overnight Operations Supervisor
Towne Park, Ltd.
11.2020 - 08.2021
- Patrol parking structures, assist guest with directions, screen guests for COVID-19, assist in managing overnight operations.
Traffic Service Associate
Towne Park, Ltd.
08.2020 - 11.2020
- Patrol parking structures, assist guest with directions, screen guests for COVID-19.
Valet at Westdrift Manhattan Beach, Autograph Collection
Manhattan Beach
07.2019 - 03.2020
- Greet guests upon their arrival and provide customer service by parking and retrieving their vehicle
- Maintain a friendly experience for all customers
- Keep the parking area clean and safe.
Valet at Marriott
Towne Park, Ltd.
11.2017 - 07.2019
- Greet Guest upon their arrival and provide customer service by parking and retrieving their vehicle
- Provide guest with directions to destinations
- Maintain a friendly experience for all customers.
Associate
Palos Verdes Medical Group
11.2011 - 02.2017
- Full-time
- 40 hours per week
- Answered telephone direct and accessed customer needs
- Answered emails regarding research participants scheduling and attendance
- Daily medical research data entry
- Data entry verification
- Filed patients' medical records
- Insured patients' confidentiality.
Education
Associates Of Arts - Communication
El Camino College
Torrance, CA06.2024
Certificate - Medical Assist
American Career College
Los Angeles, CA04.2018
Skills
- Customer Service (6 years)
- Guest services
- Organizational skills
- Multitasking proficiency
- Decision-making capabilities
- Staff Training and Development
- Vehicle Safety Knowledge
- Parking Management
- Professional Appearance
Military Service
United States Army Service Medal Army Accommodation Medal
Timeline
Parking Manager
Parking Plus Inc
05.2024 - Current
Environmental Technician
Providence Saint Joseph Hospital
03.2024 - 09.2024
Valet Supervisor
Providence St John's Hospital
02.2023 - 12.2023
Assistant Manager
Jacobsen Daniels
07.2022 - 01.2023
Overnight Operations Supervisor
Towne Park, Ltd.
11.2020 - 08.2021
Traffic Service Associate
Towne Park, Ltd.
08.2020 - 11.2020
Valet at Westdrift Manhattan Beach, Autograph Collection
Manhattan Beach
07.2019 - 03.2020
Valet/ Operations Supervisor
Towne Park Ltd
11.2017 - 07.2022
Valet at Marriott
Towne Park, Ltd.
11.2017 - 07.2019
Associate
Palos Verdes Medical Group
11.2011 - 02.2017
Associates Of Arts - Communication
El Camino College
Certificate - Medical Assist
American Career College
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