Summary
Overview
Work History
Education
Skills
Timeline
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Matthew R. Safos

Matthew R. Safos

Irvine

Summary

Realtor & property management professional with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management and real estate transaction execution.

Overview

10
10
years of professional experience

Work History

Property Manager

CUSHMAN&WAKEFIELD
10.2023 - Current
  • Property Manager with strong ability to handle the day-to-day operations of each unique property
  • Execute portfolio-level strategies that ensure budgetary and regulatory compliance to maximize financial returns
  • Analyze market trends to generate adds and stay competitive with market rate pricing to increase tenant retention
  • Corresponding with local competition regarding market rate pricing and rental concessions
  • Managing single family luxury estate properties as well as commercial and mixed use portfolios
  • Extensive working knowledge presiding over large multi-family properties from 100 to 500 units
  • Yardi Voyager expert and familiar with other property management software solutions
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Employ hospitality answering leasing office phones to coordinate payment, maintenance requests, and other general accommodations
  • Regularly Conduct Property inspections, document conditions, follow up on maintenance needs and vendor assistance around the property after exhausting on site staff abilities
  • The Ability to organize, schedule, and manage tenant placement through projects such as basic remodel or extensive retrofit
  • Established leasing policy and procedures with adherence to ownership guidelines in all negotiations
  • Generated lease agreements based on current market rate, complete cash flow forecasts via Microsoft Excel for property owners
  • Manage rent payments and communicate with tenants regarding rent tardiness and potential eviction, serving notices when necessary
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Commercial Property Manager

GBK PROPERTY SERVICE
10.2023 - Current
  • I show potential tenants available retail space on a regular basis and help them to envision their business needs in that space, taking the property from 80% to 97% occupancy in the last 4 years
  • Key Negotiator resulting in long term lease execution & gross sales percentage agreed after a specific breakpoint
  • Ability to work independently and as part of a team
  • Contracted by Coreland Companies to maintain and manage the 78,564 sq/ft retail shopping center
  • Coordinate property repairs and upgrades for existing tenants
  • Negotiate new lease terms and business area build out needs
  • Ensure property is tenant ready adhering to property management agreement and the owner approved operating budget
  • Budget management experience, including budget preparation, managing multiple budgets, and training employees on budget management.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Vendor contract negotiations, reviewing all relevant bids with property ownership
  • Directly recruit property level staff, responsibly delegate appropriate duties and monitor individual performance
  • Coordinate funding for improvements through Coreland Companies and property ownership
  • Implemented energy efficient LED light upgrades, reducing operational cost by $25,000 annually

Realtor

RE/MAX FINE HOMES
01.2020 - 11.2023
  • CA DRE # 02102773 valid 2020 through 2028
  • Head of the Commercial Division of RE/MAX Fine Homes
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Comprehensive knowledge & execution of 1031 tax-deferred exchanges
  • Prepare documents such as buyer brokerage agreement before property tours, residential purchase agreements, offer and acceptance letters, as well as lease agreements
  • Remain up to date with pertinent legislation and DRE contract revisions
  • Accompany clients during visits to and inspections of property
  • Advise on the stability and value of an investment based on current market conditions
  • Provide honest guidance aligned with client needs, analyzing government zoning, tax implications, appreciation, lease yield
  • Conduct Current Market Analysis for pricing accuracy especially in listing consultations
  • Promoted sales of property through advertisements, open houses, multiple listing services and other online advertising platforms
  • Advise sellers how to make homes more appealing to potential buyers, increasing average sales prices by 16% from initial appraisals
  • Conduct weekly and quarterly seminars to track brokerage productivity
  • Increasing agency acquisition rate by 21% by utilizing outside lead generation sources
  • Directed new sales agent in training sessions with scenario role-play to improve sales techniques
  • Hands-on private property management including tenant acquisition, long term lease retention, building operations, code adherence
  • Hold open house each weekend for in and outside brokerage listings to build portfolio
  • Worked to achieve outstanding customer care, resulting in a large amount of repeat clients
  • Preferred Realtor for Irvine and surrounding Orange County veteran and law enforcement services
  • Organization Member of National Association of Realtors, California Association of Realtors and CDM, Chamber of Commerce

HUD Property Manager

FAIRSTEAD PROPERTY MANAGEMENT
01.2021 - 08.2023
  • Experience working with affordable housing programs HUD, LIHTC, HOME, PSH and RD
  • 165 one bedroom apartments affordable to seniors age 62 and up, earning up to 60% area medium income or maximum of $59,040 per year
  • A/R reporting & monthly rent collection totaling $407,224
  • Familiar with Section 8 and HUD program guidelines, fluent in YARDI Voyager Affordable Expansion and MRI
  • Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
  • Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
  • When Government subsidy lists are opened, I review and add qualified applicants to the waitlists
  • I would process the move out, first contacting the family or power of attorney to bring the death certificate for our protection then provide 24 hour access to the unit in order to remove personal items
  • When a unit became available, notify the next 5 applicants on the wait list, qualifying each on a first come first serve basis in regard to providing current tax documentation corresponding with the initial qualifying application
  • Evaluate capital improvements through a management plan considered annually for each property to establish intended level of quality
  • Annually conduct current tenant recertification, according to their initial acceptance date
  • Highly motivated problem solver excels at resolving resident concerns and leading staff
  • Unrivaled document organizational skills, examine, organize, and consolidate tenant files for audit compliance
  • Oversee property surveillance monitoring and security measures

Claims Auditor, AR-Recovery Specialist

MEDPOINT MANAGEMENT
03.2019 - 11.2021
  • MPM is a healthcare MSO acting as a business partner to healthcare providers handling task like billing and regulatory compliance
  • Manage all aspects of the healthcare revenue cycle for MPM a medical claims clearinghouse
  • Initially being hired and trained as a Medical Claims Auditor verifying the accuracy of claim information, ensuring compliance with insurance policies and determining correct amount payable for each claim
  • Review EOBs to determine benefit eligibility via Epic system software to access patient records: review diagnoses, treatment, procedures, as well as review past notes attached and update notes as to claims status
  • Confirm procedure codes correspond with diagnosis codes
  • Evaluate if service date was rendered within policy coverage timeframe
  • Communicate directly with providers via epic messaging system phone and email to clarify details with doctors, nurses or accounts departments
  • Reduced claim air rate by 22% through improved validation, procedures, and audit follow up
  • Synthesize Data into comprehensive daily written reports for management using Excel to format productivity
  • Assist insurers, government, corporations, and self-insured companies to reduce cost and secure better outcomes for all involved
  • Follow pre-adjudication corrections process for original and reopened claims to be reviewed and adjusted
  • Corrected rejected claims with errors or incompleteness, query physician to validated information
  • Correspond with subscribers, providers, and policyholders over the course of a review to gather information necessary to close a file
  • Auditing healthcare claims for accuracy, policy, compliance, coding integrity, and fraud detection
  • Analyze and process electronic and paper claims using industry forms UB-04, CMS-1500
  • Eventually promoted to AR/Recovery Specialist and introduced to Mas200 software solution, an enterprise resource planning and business management currently known as Sage 100 advanced
  • Processing cash receipts for multiple IPAs
  • Identify process improvements and make recommendations to department managers

Collector Associate

BRYAN HEALTHCARE, an Owens & Minor Co.
02.2017 - 02.2019
  • Performing various functions related to ensuring accurate and timely reimbursement for healthcare services
  • Reviewing and submitting durable medical equipment claims, originating from our in-house distribution center
  • Reviewing large complex claims for submission to providers
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Process and adjudicate on average 80 to 100 claims per day, ensuring adherence to policy guidelines and timeline
  • Handled customer inquiries regarding claims, ensuring prompt, and courteous resolutions
  • Coordinate with providers and resolve insured members inquiries, regarding denied or adjusted claims
  • Recognized for maintaining 99% accuracy rate across all processed claims
  • Investigate high complexity claims to determine if claims are both payable to our providers and invoice-able to our collectors
  • Following Pre-adjudication corrections process for original and reopened claims to be reviewed and adjusted
  • Built relationships with internal departments, especially A/R Department to ensure all resources are utilized to benefit our customers
  • Supported senior examiners and reviewing high risk claims and audit projects
  • Manage productivity through workday software
  • Promoted to claims Auditor, maintaining up-to-date knowledge of medical claim billing regulations, ensuring compliance with federal state and institutional guidelines
  • Documenting all patient interactions regarding pertinent information and claim status in the billing process
  • Accept all claims technology CPT, HCPCS, and ICD-10 coding systems, auditing for code appropriateness and HIPAA guidelines
  • Posting patient and insurance payments, downloading EFT payments, and reconciling patient accounts
  • Directly contacting patients assisting with billing inquiries, statement, issues, and slide scale applications

Transportation Coordinator

NETFLIX
06.2016 - 12.2017
  • Managed all Production Departments's communication and processes and ensured timely responses are provided to Producers
  • Developed transportation schedule to enhance the day-to-day operations, in order to contribute and add value to the future product
  • Developed daily communication and strategies for the Producers and all production departments
  • Conducted daily call sheets and production feedback pertaining to daily production and post-production
  • Conducted filming initiatives to inform Drivers and Passengers of available Picture cars and vehicles
  • Tracked and documented performance issues related to Netflix’s vendor, partners and third-party services
  • Prepared daily meetings and executed liaisons with Netflix vendors and all production departments ensuring contractual fulfillment
  • Provided end-of-the-day production sheets, reports and support as requested by the Producers
  • Ensured adequate and superior levels of Transportation Department performance and program

Security Coordinator

NETFLIX
06.2015 - 06.2016
  • Controlled access to Netflix’s production set and lots through the admittance process; assists cast & crew with a legitimate need to gain entry to the set; screened visitors and crew in an efficient manner in order to expedite their admittance to the set.
  • Provided an atmosphere in which cast & crew know that the Production responds to and cares about their needs; provided a courteous, respectful and pleasant interaction with each cast & crew as perceived from their point of view; presented a good image of the Production and its security department
  • Communicated in a manner that is open, honest and responsive in all situations; to the extent authorized, provided information regarding the Production and set as requested by authorized visitors
  • Monitored entrances and exits; acted to prevent unapproved or unlawful entry; controls entrances, the movement of people and vehicles, and parking; operated a gate and examined vehicle contents; monitored remote entrances using closed-circuit television; operated remote access devices; in a calm manner directed visitors who cause a disturbance to leave the property
  • Patrolled assigned site on foot or in vehicle; checked for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress, mechanical problems, and unauthorized persons; inspected buildings and grounds using appropriate equipment and protective gear
  • Protected evidence or scene of incident in the event of accidents, emergencies or security investigations; set up barriers and signage, and provided direction or information to others
  • Prepared logs or reports as required for Production; wrote or typed reports or entered information in a computer using standard grammar; inspected security control logs and took action as required
  • Observed and reported incidents or suspicious activity to Producers, company management, life & safety personnel or public safety authorities as appropriate for the circumstances and as required by the Producers
  • Responded to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents or conditions following procedures established for Production, by the Production company, and through training
  • Acted to ensure that all set removal is conducted within appropriate policy requirements and in accord with the Production standards; identified set props and materials among items carried by cast & crew
  • Carried out specific tasks and duties of a similar nature and scope as required by the Production

Education

B.S. - Business Administration

Youngstown State University
Youngstown, Ohio
05-2015

A.S. - Construction Technology

Orange Coast College
Costa Mesa, California
05.2024

Skills

  • Microsoft Office Suite – Outlook, Excel spreadsheets, Word Document, PowerPoint, Access, Publisher, Windows
  • MLS Multiple Listing Service, expertise in Property Sales, Marketing, and Management Proficient in property management software; RealPage, AppFolio, Yardi, Tenants Cloud, NetSuite ERP, CoStar Suite, as well as Intuit Quick Books for tax strategies, Google SEO and Ads
  • Strong Math and Analytical Skills, Clear Written and Verbal Communication Skills, Attention to Detail, Punctual
  • Fair housing mandates
  • Property management
  • Extensive medical claims terminology
  • ICD-10, CPT level 1 and 2, HCPCS Coding, & EHR software Epic, Facets, Meditech and Sage ERP MAS 200
  • Insurance claim Management, Data Entry, Claims Audit & Quality Assurance
  • Skilled multi-tasker
  • Business administration
  • Excellent critical thinking and decision-making skills
  • Valid California drivers license and insurance

Timeline

Property Manager

CUSHMAN&WAKEFIELD
10.2023 - Current

Commercial Property Manager

GBK PROPERTY SERVICE
10.2023 - Current

HUD Property Manager

FAIRSTEAD PROPERTY MANAGEMENT
01.2021 - 08.2023

Realtor

RE/MAX FINE HOMES
01.2020 - 11.2023

Claims Auditor, AR-Recovery Specialist

MEDPOINT MANAGEMENT
03.2019 - 11.2021

Collector Associate

BRYAN HEALTHCARE, an Owens & Minor Co.
02.2017 - 02.2019

Transportation Coordinator

NETFLIX
06.2016 - 12.2017

Security Coordinator

NETFLIX
06.2015 - 06.2016

A.S. - Construction Technology

Orange Coast College

B.S. - Business Administration

Youngstown State University

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Matthew R. Safos