Matthew Rogerson
Kensington,PE
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and team collaboration at Outside Expeditions. Excelled in public speaking and safety consciousness, adept at creating memorable experiences for diverse groups. Trained new hires, demonstrating exceptional communication and leadership. Achieved notable improvements in tour quality and efficiency, with a strong focus on achievements and innovative problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Kayak and Bike Tour Guide
Outside Expeditions
04.2020 - 10.2024
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Guided groups of up to thirty people on scheduled tours.
Laborer
Canadian Food Inspection Agency
04.2022 - 06.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Had to carry up to 70-100lbs of potatoes in backpacks
Farm Crew
Agriculture and Agri-Food Canada, AAFC
04.2021 - 08.2021
- Supported the farm''s sustainability efforts with responsible recycling initiatives and waste reduction strategies.
- Reduced waste and optimized resource usage with efficient irrigation systems installation and management.
- Contributed to the farm''s overall aesthetic by maintaining clean and organized facilities, creating a welcoming atmosphere for visitors.
- Participated in training sessions to expand knowledge of farming practices, leading to improvements in overall productivity.
- Facilitated communication between team members by acting as a liaison between supervisors and crew members when necessary.
- Expedited planting processes through proficient use of various farming tools and machinery.
- Provided support during seasonal transitions by assisting in greenhouse setup, ensuring healthy plant propagation practices were followed throughout all stages of growth.
Parasailing and Rentals
Inn at the Pier Watersports
06.2016 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to work under stress
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Kensington Intermediate Senior High
Kensington, PE06-2020
Skills
- Public speaking
- Safety consciousness
- Exceptional communication
- Job site safety
- Physical strength
Languages
English
Full Professional
Certification
- Paddle Canada Level 2
- Standard First Aid
- Fly Fishing Guide Course
Interests
- Bodybuilding & Fitness
- Fly Fishing
- Outdoor Recreation
- Hiking
- Kayaking
- Photography
- Stock Market
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Drone Piloting
Timeline
Laborer
Canadian Food Inspection Agency
04.2022 - 06.2022
Farm Crew
Agriculture and Agri-Food Canada, AAFC
04.2021 - 08.2021
Kayak and Bike Tour Guide
Outside Expeditions
04.2020 - 10.2024
Parasailing and Rentals
Inn at the Pier Watersports
06.2016 - 08.2020
- Paddle Canada Level 2
- Standard First Aid
- Fly Fishing Guide Course
High School Diploma -
Kensington Intermediate Senior High
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