Matthew Quinn
Coldbrook,Nova Scotia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Manager 1
NSLC
07.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Sales Associate
NSLC
07.2003 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Utilized positive communication to encourage team and promote integrity and respect.
Education
Hotel, Resort And Restaurant Management
Compu College
Halifax06.2000
Business Information Technology Management
Nova Scotia Comunity College
Kentville, NS09.1998
Skills
- Coaching and Mentoring
- Building strong team environments where staff feel valued and respected
- Motivational Techniques
- Complex Problem-Solving
- Conflict Resolution
- Cost Management
- Results Orientation
- Customer Relations
- Team Leadership
- Trustworthy and loyal
coaching
I enjoy playing and coaching sports as it give me the opportunity to development, mentor and support others. I take pride in helping people grow and accomplish their goals.
Timeline
Manager 1
NSLC
07.2017 - Current
Sales Associate
NSLC
07.2003 - 06.2017
Hotel, Resort And Restaurant Management
Compu College
Business Information Technology Management
Nova Scotia Comunity College
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