Matthew Puntillo
Vaughan
Summary
Accomplished Director of Operations at InnoVyne Technologies, adept in enhancing operational efficiency and spearheading strategic planning. Demonstrated excellence in project management and team leadership, significantly reducing operational expenses while fostering robust client relationships. Proven track record in driving organizational growth through meticulous problem-solving and operational oversight. A personable and results-driven professional with strong aptitude for strategic planning and organizational management while fostering a culture of continuous improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
InnoVyne Technologies
09.2023 - Current
- Oversaw daily operations and development across multiple departments, ensuring seamless coordination and efficient execution of tasks. This includes PMO, Customer Success, Account Management and Resource Planning.
- Monitored budget and utilized operational resources.
- Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Operations Manager
InnoVyne Technologies
10.2020 - 09.2023
- Oversee PMO, Business Analyst and Resource Planning teams.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed and reported on key performance metrics to senior management.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
Program Manager
InnoVyne Technologies
12.2018 - 09.2020
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Project Manager
Allstate Insurance Co
06.2018 - 12.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
Project Manager
InnoVyne Technologies
10.2017 - 05.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided detailed project status updates to stakeholders and executive management.
- Managed projects from procurement to commission.
- Proved successful working within tight deadlines and a fast-paced environment.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Project Manager
Bell Canada
01.2017 - 07.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
Project Manager
Q9 Networks
08.2016 - 12.2016
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
- Developed project plans identifying key issues, approaches and performance metrics.
Education
Project Management Certificate - Project Management
Ryerson University
Toronto04-2016
Bachelor of Arts - Humanities
York University
Toronto, ON04-2015
Skills
- Operational efficiency
- Problem-solving
- Detail-oriented
- Operations oversight
- Project management abilities
- Team leadership and direction
- Strategic planning
- Team collaboration
- Strategic planning and execution
- Business management
- Program leadership
- Client relationships
Languages
English
Native or Bilingual
Certification
Certified Scrum Master (CSM) valid until Sep-2025
Exceptional Customer Service Award 2024
Given to the InnoVyne team member who exemplifies exception customer service through consistent dedication and hard work.
Timeline
Director of Operations
InnoVyne Technologies
09.2023 - Current
Operations Manager
InnoVyne Technologies
10.2020 - 09.2023
Program Manager
InnoVyne Technologies
12.2018 - 09.2020
Project Manager
Allstate Insurance Co
06.2018 - 12.2018
Project Manager
InnoVyne Technologies
10.2017 - 05.2018
Project Manager
Bell Canada
01.2017 - 07.2017
Project Manager
Q9 Networks
08.2016 - 12.2016
Project Management Certificate - Project Management
Ryerson University
Bachelor of Arts - Humanities
York University
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