Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matthew Porras

Whitchurch-Stouffville

Summary

Dynamic sales professional with a proven track record at ENGAGE, excelling in customer relationship building and complaint resolution. Consistently exceeds sales targets while fostering loyalty through exceptional service. Experienced in training new hires, adapting to fast-paced environments, and offering tailored solutions to meet customer needs. Strong communicator with excellent problem-solving skills, focused on team collaboration and delivering consistent results

Overview

9
9
years of professional experience

Work History

Client Sales Representative

ENGAGE
02.2023 - Current
  • Built strong customer relationships, leading to repeat business and more sales.
  • Provided excellent service, earning positive reviews and referrals.
  • Guided customers through their shopping journey with helpful support.
  • Trained new hires on sales techniques to help them succeed.
  • Consistently met or exceeded sales targets.
  • Stayed updated on product knowledge and industry trends through training.

Guest Experience Specialist

Fairmont Royal York
11.2021 - 02.2023
  • Improved guest satisfaction by quickly handling luggage and delivery requests.
  • Responded promptly to guest inquiries using communication devices and hotel software.
  • Provided guest with information about local restaurants, shopping, and entertainment.
  • Maintained a clean, welcoming lobby for a positive first impression.
  • Greeted guests and assisted with luggage, sports equipment, and pets.
  • Went above and beyond by taking on extra duties during busy times or staffing shortages.

Customer Service Representative

McDonald's
05.2017 - 12.2018
  • Handled stressful situations calmly and professionally, resolving conflicts effectively.
  • Addressed customer complaints with care, boosting loyalty and repeat business.
  • Coached and mentored new hires to help them succeed.
  • Resolved customer issues quickly and efficiently.
  • Provided fast service to meet customer needs.

Sales Associate

Forever 21
11.2016 - 02.2017
  • Thrived in fast-paced environments.
  • Worked well both independently and as part of a team.
  • Quick to learn and adapt to new situations.
  • Committed to continuous learning and improvements.
  • Kept shelves organized to enhance store appeal and promote products.
  • Built strong relationships with customers

Education

Graphic Design

Seneca College of Applied Arts And Technology
04-2024

High School Diploma -

Stouffville District Secondary School
Whitchurch–Stouffville
06-2018

Skills

  • Goal-oriented mindset

  • Team collaboration

  • Relationship building

  • Self motivation

  • Written communication

  • Customer service

Languages

English

Timeline

Client Sales Representative

ENGAGE
02.2023 - Current

Guest Experience Specialist

Fairmont Royal York
11.2021 - 02.2023

Customer Service Representative

McDonald's
05.2017 - 12.2018

Sales Associate

Forever 21
11.2016 - 02.2017

Graphic Design

Seneca College of Applied Arts And Technology

High School Diploma -

Stouffville District Secondary School

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Matthew Porras